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HP HP2-I17 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Needs Analysis & Sales Process | 25% | - Consultative sales approach - Identify customer printing requirements - Match products to business needs |
| Topic 2: Competitive Positioning | 20% | - Comparison with competing solutions - HP unique selling points - Addressing competitive objections |
| Topic 3: HP Printing Portfolio Overview | 25% | - Key specifications and technologies - HP LaserJet and InkJet product families - Use cases and target customer segments |
| Topic 4: Features, Benefits and Value Proposition | 30% | - Cost-per-page and efficiency advantages - Solutions differentiation and added value - Security, reliability and sustainability features |
HP Selling HP Printing Hardware 2020 Sample Questions:
1. What needs to change In the workplace to support an increasingly mobile workforce?
A) A modern workforce needs an agile IT department that can keep pace with changing market trends.
B) Mobile print solutions must be able to support the same workflow from multiple devices.
C) Today's employees need to be able to access printers remotely.
D) A mobile employee needs an innovative, multi-function device that is compatible with a variety of applications and operating systems.
2. How does HP Roam tot Business help businesses keep pace with increasing demands for mobile printing capabilities?
A) by enabling HP printers to integrate with HP ID to set up user accounts and authentication without a subscription
B) by replacing printer-specific drivers and mobile apps, allowing users to print from any personal computer or mobile device
C) by supporting Near Field Communication (NFO-enabled printing while maintaining the business's security policies
D) by providing insights into a fleet's costs, behaviors, and efficiencies through data collected and stored in a cloud-based database
3. Your customer is interested in HP Care Pack services for their printers that are out of warranty. What should you tell your customer?
A) Care Pack services can only be purchased for printers that pass inspection by HP security advisors.
B) Customers with existing Managed Print Service (MPS) contracts can add Care Packs in a co-management approach.
C) Post-Warranty Care Pack services are available in one- and two-year increments.
D) Care Pack services must be purchased during the life of the warranty on the product.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C |
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