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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Analytics and Optimization | - Experience Cloud reporting and dashboards - Adoption and performance metrics |
| Experience Cloud Fundamentals | - Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud |
| Experience Site Configuration | - Templates and branding - Site creation and setup - Navigation and structure configuration |
| Experience Personalization | - Audience targeting and segmentation - Salesforce CMS integration - Content personalization strategies |
| Collaboration and Engagement | - Case management in Experience Cloud - Chatter and community engagement features |
| Security and Access | - Profiles, permission sets, and roles in Experience Cloud - User authentication and login methods - Sharing models and data visibility |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Dreamscape Flowers needs to create a digital experience that meets the following requirements:
* It allows for collaboration between customer and partner users.
* Self-service for customer users is available.
* Partner users create or resolve casesfor their customers and need to see case data on a dashboard.
* Partner users do not manage Leads, Opportunities, or Campaigns.
Which license type should a Salesforce Admin use for these partner users?
- A. Employee Community
- B. Customer Community
- C. Partner Community
- D. Customer Community Plus
Correct Answer: D 🗳️
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam.
OR's Salesforce and Security teams did further analysis and identified the posts made by the spammers.
OR's Management teamhas decided to remove all the spammers' posts and comments from the Experience Cloud site.
What should the Experience Cloud consultant recommend to remove them?
- A. Submit a high-priority case with Salesforce Support to remove all of the spammers' posts and comments. The site will be under maintenance state until resolution.
- B. Experience Cloud site managers, moderators, and admms work together to remove all the spammers' posts and comments manually.
- C. Enable Experience Cloud Einstein features to remove all the spammers" posts and comments as a background action.
- D. Utilize the Insights reports by creating and using a custom action to remove all the spammers' posts and comments.
Correct Answer: D 🗳️
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
Ursa Major Solar would like to make an external user an Experience Site Moderator.
What are two of the several moderation permissions available to assign an external user in order for them to be an effective Experience Site Moderator?
Choose 2 answers
- A. Manage Experiences
- B. Manage Setup
- C. Access Sharing Sets
- D. Access Experience Management
Correct Answer: A,D 🗳️
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
An administrator for Cloud Kicks wants to create a new partner user for an existing site.
Which step does the administrator need to perform right before providing user details and saving the user record?
- A. Click "Manage Partner User" on the Contact detail page, then click "Enable Customer User".
- B. Click "Manage Partner User" on the Account detail page, then click "Enable Partner User".
- C. Click "Manage External User" on the Contact detail page, then click "Enable Partner User".
- D. Click "New" on the User Setup page in Lightning Experience.
Correct Answer: B 🗳️
The system administrator at Dreamhouse Realty (DR) is giving Experience Builder access to two colleagues who will be responsible for creating and managing new microsites. One contributor needs to create and customize the site, but not publish it. The other colleague is tasked with adding contributors and publishing the final site.
Which Experience Builder roles should the system administrator grant?
- A. Builder and Experience Admin
- B. Experience Admin and Publisher
- C. Viewer and Publisher
- D. Publisher and Builder
Correct Answer: D 🗳️
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