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Avaya 7497X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Oceana™ Solution Support Exam |
| Exam Number: | 7497X |
| Exam Format: | Multiple Select, Multiple Choice |
| Passing Score: | Not officially disclosed; approx. 68%-70% |
| Exam Price: | USD $125 |
| Real Exam Qty: | 66-68 |
| Exam Duration: | 105 minutes |
| Related Certifications: | Avaya Oceana Solution Support |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Recommended Training: | Avaya Oceana Solution Support Training |
| Exam Registration: | Pearson VUE Registration Avaya Learning Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Onsite at Pearson VUE test centers / Online proctored exam |
| Pre Condition: | No formal prerequisites; recommended 6+ months hands-on experience with Avaya Oceana |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/#/training/catalog/offering/21614 |
Avaya 7497X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Routine Maintenance & Data Management | 10% | - Backup and restore of Oceana core - Omnichannel DataStore maintenance - System health checks and updates |
| Troubleshooting Core Oceana Solution | 30% | - Identify and resolve common failures - Known issues and resolution best practices - Analyze system logs and alarms |
| Troubleshooting Avaya Aura & Workspace Components | 15% | - Oceana Workspace configuration and issues - Avaya Aura infrastructure support |
| Avaya Oceana Solution Architecture & Components | 20% | - Integration with Avaya Aura and third-party systems - Core Oceana components and services - Interactions and interfaces between modules |
| Troubleshooting Omnichannel Communication Channels | 25% | - End-to-end media path validation - Voice call flow analysis and troubleshooting - Email, Webchat, and SMS channel tracing |
7497X (Avaya) Exam FAQ: Trusted Answers
Avaya Oceana™ Solution Support is an official Avaya certification exam, registered under the code 7497X. Passing it awards the Avaya Certified Support Specialist (ACSS) certification, a credential at the Specialist level. It also connects to Avaya Oceana Solution Support. The exam is demanding by design, and that difficulty is precisely what makes the credential meaningful for career development.
The Avaya Oceana™ Solution Support exam presents 66-68 questions within 105 minutes. That is a brisk pace, and the candidates who handle it best are the ones who rehearsed it. Use the ActualPDF engine for full timed simulations, practice flagging and returning, and arrive on exam day with a pacing strategy already proven.
Passing Avaya Oceana™ Solution Support takes Not officially disclosed; approx. 68%-70%, and official registration costs USD $125. Retakes bill the full USD $125 again, so preparation is the least expensive insurance available. Let your ActualPDF practice scores guide the timing: book when you clear the requirement consistently, not occasionally.
No formal prerequisites; recommended 6+ months hands-on experience with Avaya Oceana
Policies get revised, so confirm the current requirements before you register on the official exam page.
Avaya Oceana™ Solution Support registration is handled through the official channels below.
For scheduling purposes: the exam is delivered Onsite at Pearson VUE test centers / Online proctored exam.
Yes, Avaya recommends the following training for Avaya Oceana™ Solution Support candidates.
Complement any training with the 68 practice questions in the ActualPDF 7497X package, because repeated application is what turns course knowledge into a passing score.
Yes. ActualPDF offers a free demo of the Avaya Oceana™ Solution Support questions, so you can verify the quality personally before purchasing. Your purchase then includes a one-year service warranty: updates are free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your money is protected by a 100% money-back guarantee with defined conditions. Take the Avaya Oceana™ Solution Support exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. You may instead wait for the update version or change to other exam material: exchange for two other exam products of equal value, free, with your original purchase keeping its update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, online 7/24 even on official holidays. Installation is unlimited across your computers.
Avaya Oceana™ Solution Support is organized into 5 official domains. The most heavily weighted are Troubleshooting Omnichannel Communication Channels (25%), Avaya Oceana Solution Architecture & Components (20%), and Routine Maintenance & Data Management (10%). The full breakdown appears above on this page; study the weightings and your preparation priorities set themselves.
Avaya Oceana™ Solution Support Sample Questions:
Question 1
A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?
A. UCMDataCollector
B. CallServerConnector
C. UCMServices
D. UCM-PU
Question 2
For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?
A. WorkRequestID=CustomerID=UClD=ContactID
B. WorkRequestID=RouteRequestID=ContactID
C. WorkReque$tID=ContextStoreID and ContactlD=UClD
D. WorkRequestID=ContextStoreID-UCID=ContactID
Question 3
A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files
After reviewing the error message, which action will fix the customer's problem?
A. Redeploy CSC Service and reboot Oceana Cluster 1.
B. Match the correct CSC user password In AES and CSC service.
C. Reboot the AES server and re deploy CSC service.
D. Change the CSC user password in AES server and reboot AES.
Question 4
Which statement describes the function of the Work Assignment Snap-in?
A. It is a normalized model for all Avaya Oceana resources.
B. It is responsible for interaction routing.
C. It provides contextual information.
D. It helps Avaya Oceana customer* build their business logic.
Question 5
To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?
A. \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe
B. \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe
C. \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe
D. \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: C |
