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Avaya 78202T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Flow Configuration and System Monitoring | - Incoming Call Routes (ICR) and call handling - SIP line behavior and en bloc dialing - ARS short codes and routing control - System Status Application (SSA) usage |
| System Status, Troubleshooting, and Alarm Management | - VoIP troubleshooting (latency, jitter, lag) - ISDN/PRI troubleshooting and alarm handling - System Monitor and debug tools - System Status Application monitoring |
| Understanding of Avaya IP Office Platform and Security Administration | - Core platform components and architecture - Session Border Controller and SIP security concepts - Security administration and service users |
| Data Backup, Restoration, and System Upgrades | - Upgrade planning and execution - Backup strategies and procedures - System restoration and recovery processes |
| Integrated System Logging and Network Diagnostics | - System logging and event analysis - Network diagnostics using tools such as Wireshark |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. Which two applications are supported by the Unified Communication Module (UCM) without the need for an external server? (Select two.)
A) Avaya Aura® Messaging
B) Embedded Voicemail Pro
C) one-X® Portal
D) Avaya Call Management System
E) Avaya Aura® Conferencing
2. Before attempting to connect an Avaya IP Office™ to a one-X® Portal server, what must be checked?
A) Hunt Group Settings
B) Time Profiles
C) Security Settings
D) User Rights
3. A customer tells you that the Avaya IP Office™ VoIP system has too much lag time between the speaker and the listener.
Which two statements describe what you would do to determine the cause of the delay? (Choose two.)
A) Examine the IP Telephone VoIP settings
B) Use debug view.
C) Check the PSTN Connection.
D) Use SSA.
E) Enable RTCP monitoring.
4. A customer requests that all users should be prevented from dialing international numbers.
What is the quickest way to enable this feature?
A) Apply a Short Code to System Short Codes.
B) Apply a Short Code to ARS.
C) Apply a Short Code to External Lines.
D) Apply a Short Code to User Rights.
5. Which two applications can be used to configure Users, Hunt Groups, and Incoming Call Routes with the most advanced settings? (Choose two.)
A) Web Manager Admin
B) Web Manager
C) WebLM
D) Manager
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: C | Question # 3 Answer: A,E | Question # 4 Answer: B | Question # 5 Answer: B,D |
