PDF Version DemoMost of our new customers arrive the same way: recommended by someone who already passed. In 2026, word of mouth still says more than advertising, and the 54 Avaya Aura Contact Centre Maintenance & Troubleshooting practice questions at ActualPDF keep earning it.
Avaya 3301 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Contact Center Maintenance & Troubleshooting |
| Exam Number: | 3301 |
| Exam Format: | Multiple choice, Scenario-based questions |
| Related Certifications: | Avaya Aura Contact Center Certification |
| Available Languages: | English |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Typically delivered via Pearson VUE authorized test centers or online proctored exam, depending on region and availability. |
| Pre Condition: | Basic knowledge of Avaya Aura Contact Center administration and telephony systems is recommended. |
Avaya 3301 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Monitoring and Optimization | - Performance monitoring
|
| Maintenance Operations | - System maintenance tasks
|
| Integration and Connectivity | - External system integration
|
| Avaya Aura Contact Center Architecture | - System components and core architecture
|
| Installation and Configuration | - Deployment and setup
|
| Troubleshooting | - Diagnosing system issues
|
Frequently Asked Questions: Avaya Aura Contact Centre Maintenance & Troubleshooting
Avaya Aura Contact Centre Maintenance & Troubleshooting is an official Avaya certification exam, registered under the code 3301. Passing it awards the ACSS certification. It also connects to Avaya Aura Contact Center Certification. The exam is demanding by design, and that difficulty is precisely what makes the credential meaningful for career development.
Basic knowledge of Avaya Aura Contact Center administration and telephony systems is recommended.
Policies get revised, so confirm the current requirements before you register.
Yes. ActualPDF offers a free demo of the Avaya Aura Contact Centre Maintenance & Troubleshooting questions, so you can verify the quality personally before purchasing. Your purchase then includes a one-year service warranty: updates are free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your money is protected by a 100% money-back guarantee with defined conditions. Take the Avaya Aura Contact Centre Maintenance & Troubleshooting exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. You may instead wait for the update version or change to other exam material: exchange for two other exam products of equal value, free, with your original purchase keeping its update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, online 7/24 even on official holidays. Installation is unlimited across your computers.
Avaya Aura Contact Centre Maintenance & Troubleshooting is organized into 6 official domains. The most heavily weighted are Monitoring and Optimization, Maintenance Operations, and Troubleshooting. The full breakdown appears above on this page; study the weightings and your preparation priorities set themselves.
Avaya Aura Contact Centre Maintenance & Troubleshooting Sample Questions:
You are preparing to install Quick Fix Engineering (QH-) patches on the Avaya Media Server (Avaya MS). Although you are performing the work during a scheduled maintenance window, there are active calls the Avaya MS system. You wish to wait until all currently-active calls in the Avaya MS have completed before installing the QFE patches.
Which action must he perform to accomplish this?
- A. Put the Avaya MS in "Pending Lock" mode.
- B. Put the Avaya MS in "Standby" mode.
- C. Put the Avaya MS in "Maintenance" mode.
- D. Put the Avaya MS in "Lock" mode.
Which communication protocol is used between an Avaya Aura SIP enablement Service (SES) and the Contact Center Manager Server (CCMS)?
- A. TCP
- B. TLS
- C. AML
- D. SIP
- E. H.323
You are using the Communication Control Toolkit (CCT) Reference Client to troubleshoot issues with CCT in a SIP based environment. You have started up the Reference Client and connected using the Credentials of a domain account. The Available Desktop Devices list contains a single device, with red icon beside its associated address and status of "Acquisition Failure".
According to the information presented in the Reference Client, what is the status of the device?
- A. The address is not mapped to the domain account that you used to connect to CCT.
- B. The device is configured but has been put into Offline mode in CCT.
- C. CCT is unable to control the device via the VR87 protocol.
- D. The address has not been configured in CCT.
A standalone Contact Center Manager Administration (CCMA) server was configured as a member of a workgroup prior to Installation of the CCMA software. After the installation was complete, the CCMA server was configured and tested; all Functions worked Directly. The site's network administrator's network administrator has added the CCMA server to a domain; users are now unable to log on to CCMA.
What is the overall cause of this problem and how should you correct it?
- A. A CCMA server that is part of a workgroup cannot be joined to a domain after installation. You must reinstall the CCMA software while the server is joined to the domain.
- B. Domain group policies have removed the local IUSR_SWC account from the local Administrators group. You must add the local IUSR_SWC account to the local Administrators group.
- C. Domain group policies are preventing the local IUSR_SWC account from accessing files and directories required by CCMA. You must grant the appropriate permissions for those files and directories to the local IUSR_SWC account.
- D. Domain group policies are not allowing CCMA services to run with the IUSR_SWC local account credentials. You must recreate the IUSR_SWC account as a domain account with local administrator privileges, and configure all CCMA services to run with the credentials of the dom. IUSR_SWC account.
In a SIP-based Avaya Aura Contact Center (AACC) environment, voice calls are directed to the Contact Center Manager Server (CCMS) via route points.
For voice calls to be directed to CCMS, where must route points be defined?
- A. Session Manager and Application Enablement Services
- B. CCMS and the Session Manager
- C. CCMS only
- D. CCMS and Application Enablement Services
