IBM Information Management Front End Tools and Processes - C2090-045

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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. Which action must be done by a FrontEnd (FE) engineer in order to requeue a PMR to the BackEnd (BE) queue using CCWIN?

A) Contact BE by phone or using Sametime chat.
B) Increase the AQS set level up to 6.
C) E-mail BE notifying them of the upcoming customer PMR.
D) Fill in the "NEXT QUEUE" field with the FE feedback queue.

2. Where can IBM Flashes be found for any software product?

A) on the product support page
B) in RETAIN
C) on the Extreme Leverage webpage
D) inCCWIN

3. When a FrontEnd engineer receives a PMR, which steps must always be taken?

A) The engineer must write English=Y in the OneTeam format alter and transfer the PMR to BackEnd.
B) The engineer must Code CT in the PMR and send the PMR to the work queue.
C) The engineer must take Ownership and then contact the customer.
D) The engineer must transfer the PMR to the BackEnd and make sure their e-mail address is in the PMR.

4. What is the total time a OneTeam Severity 1 PMR should be worked before passing to the BackEnd?

A) 5 business days
B) 4 hours
C) 1 hour
D) 3 business days

Solutions: