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Avaya 133-S-713 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Maintenance | - Common system issues and diagnostics - Performance monitoring and fault resolution |
| Topic 2: Integration and Reporting | - Reporting and analytics - CRM and external system integration |
| Topic 3: Administration and Configuration | - System parameters and scheduling - User and campaign management |
| Topic 4: System Implementation | - Initial system configuration - Installation and deployment considerations |
| Topic 5: Avaya Proactive Contact Solution Overview | - Core functionalities and outbound dialing concepts - System architecture and components |
| Topic 6: Dialing Strategy and Campaign Setup | - Predictive and proactive dialing modes - Campaign optimization and performance tuning |
