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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Networking and Integration | - VoIP protocols and QoS considerations - SIP trunking and PSTN connectivity |
| Maintenance and Troubleshooting | - System upgrades and patch management - Fault isolation and diagnostics |
| SME Communications Solutions Overview | - IP Office and SMB communication fundamentals - Avaya SME portfolio architecture and components |
| Advanced Features and Applications | - Voicemail and unified messaging - Contact handling and call routing |
| Installation and Configuration | - System deployment and initial setup - Endpoint configuration and user provisioning |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The phone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?
- A. The phone display message cannot be changed. The prompt is recordable by user by phone or you can use a .wav file.
- B. The phone display message cannot be changed. The prompt is not recordable by user.
- C. The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone but cannot use a .wav file.
- D. The phone display message cannot be changed. The prompt is recordable by user by phone but cannot use a .wav file.
- E. The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone or you can use a .wav file.
Correct Answer: E 🗳️
In addition to IIS, which two other software prerequisites do you need for a CCR installation? (Choose two.)
- A. MS-SQL 2005/Express
- B. Microsoft .NET Framework 3.5 Family Updates
- C. MSDE 2000
- D. Microsoft C#
- E. DCOM service
Correct Answer: A,B 🗳️
With the release of 1.2 CCR, you now have the ability to have Wallboards. How is the number of unique Wallboard accounts determined?
- A. It is equal to the number of licensed Supervisors.
- B. It is a separately licensed feature of CCR.
- C. It is equal to the number of licensed Users.
- D. It is equal to the number of licensed Administrators.
Correct Answer: A 🗳️
A potential customer has a requirement for the IP Office platform to monitor the state of extensions, trunk cards, and expansion modules. The customer would like to have any alarms emailed to an email address. What satisfies this requirement?
- A. SNMP
- B. SMDR
- C. Voicemail Pro Client
- D. System Status Application
- E. IP Office Monitor
Correct Answer: A 🗳️
An error appears while testing the IP Office VoiceMail database integration.
What are two Avaya resources you can access before escalating the problem to Avaya? (Choose two.)
- A. Help button on Monitor
- B. IP Office Knowledge Base Web Site
- C. Ethereal data traces
- D. Log into support.avaya.com web site and check on the "InSite" field
- E. System Status Support tool
Correct Answer: D,E 🗳️
