Unique Top-selling CRT-251 Exams - New 2022 Salesforce Pratice Exam
Salesforce Sales Cloud Consultant Dumps CRT-251 Exam for Full Questions - Exam Study Guide
Sales Cloud Consultant CRT-251 Dumps Provided Study Notes
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- Cloud Solution Design
- Cloud Sale analytics
- Cloud Sales Techniques
- Develop Opportunity
- Data Managements
NEW QUESTION 23
Universal Containers wants to implement a website for a new product launch. The site should be publicly available, allow visitors to submit requests for information, and be managed by the non-technical marketing team.
Which solution should the consultant recommend?
- A. Customer Community
- B. Salesforce Mobile Sites
- C. Lightning Components
- D. Lightning Platform
Answer: A
NEW QUESTION 24
The Universal Containers sales team wants to track product shipments for each of its customers. The shipment tracking information is currently available in a back-end system, which the company plans to integrate with Salesforce. Which set of objects are relevant for this integration?
- A. Opportunity, opportunity product, campaign, custom object-shipment status
- B. Lead, opportunity, product, custom object-shipment status
- C. Opportunity, opportunity product, custom object-shipment status
- D. Lead, account, opportunity product, custom object-shipment status
Answer: C
NEW QUESTION 25
Universal Containers is planning to hire more sales representatives in response to three consecutive quarters of rapid growth. To optimize their sales impact, the sales management team wants to develop a better sales territory structure. Which two data points should the sales management team consider when developing the new sales territories? Choose two answers.
- A. Distance between customer headquarters and their sales representatives
- B. Average number of customers managed by a sales representative.
- C. Attributes needed to segment and categorize customers.
- D. Number of currencies needed to support each sales territory.
Answer: C,D
NEW QUESTION 26
Universal Containers is moving from a legacy customer relationship management (CRM) system to Salesforce Sales Cloud. What should a consultant recommend to ensure a successful implementation?
- A. Review the current system with all levels of users to understand their requirements.
- B. Review the current system and configure Sales Cloud to work in the same way.
- C. Review the current system with executive management to understand their requirements.
- D. Review the current system with IT management to understand their requirements.
Answer: A
NEW QUESTION 27
Which two ways should Knowledge articles be used? (Choose two.)
- A. To display for customer self-service.
- B. To display Salesforce Solutions.
- C. To resolve customer cases.
- D. To display Salesforce Answers.
Answer: A,D
NEW QUESTION 28
The members of an opportunity team at Universal Containers are working together to close an opportunity. The sales engineer on the team is having trouble keeping up with the active quote. How can the sales engineer identify the opportunity's active quote?
- A. Follow the opportunities' quotes in Chatter.
- B. Reference the synced quote field on the opportunity record.
- C. Reference the last modified date on the quotes.
- D. Reference synced quote history on the opportunity.
Answer: B
NEW QUESTION 29
Which two are purposes of the AppExchange? (Choose two.)
- A. Support users can install the Salesforce Console for Service custom app.
- B. Customers can share and install apps published by Salesforce partners.
- C. Administrators can download and customize pre-built dashboards and reports.
- D. Partners can download accounts and contacts to collaborate on sales deals.
Answer: A,B
NEW QUESTION 30
Universal Containers sells three unique products and each product has its own sales process. The company qualifies prospects for the three products in a consistent manner; however, once the customer has shown interest, the sales representatives must follow the relevant product's sales process.
Which two solutions should a consultant recommend to meet these requirements? Choose two answers.
- A. Define sales processes to map to each opportunity record type.
- B. Configure opportunity record types for each sales process.
- C. Define the default opportunity teams for each opportunity record type.
- D. Create sales stages that align with opportunity record types.
Answer: A,D
NEW QUESTION 31
Universal Containers requires that the organization-wide default for opportunities be set to public read/ write. However, sales users are complaining that opportunity reports return too many results, making it difficult to find their team's opportunities in the report results.
How can the system administrator address the problem?
- A. Update the sharing rules to limit user access to certain opportunities.
- B. Move the opportunity reports into each user's personal report folder.
- C. Move the opportunity reports into a folder with restricted access.
- D. Use the Field filter to reduce records returned.
Answer: D
NEW QUESTION 32
Which two should an administrator consider when configuring workflow rules? (Choose two.)
- A. Rules can be evaluated when records are created or edited.
- B. Rule actions can take place immediately or can be time based.
- C. All existing records are evaluated when a new rule is activated.
- D. Rules must be deactivated before using the Data Import Wizard.
Answer: A,B
NEW QUESTION 33
Which two object records can be synced with Lightning Sync?
- A. Opportunities
- B. Calendar Events
- C. Accounts
- D. Contacts
Answer: B,D
Explanation:
Explanation/Reference:
Reference: https://help.salesforce.com/articleView?
id=productivity_sync_exchange_admin_overview.htm&type=0
NEW QUESTION 34
Universal Containers acquires sales leads each year through trade shows. Occasionally, duplicate leads are generated when the marketing team imports leads that already exist in the system. What should a consultant recommend to prevent duplicate leads in the system?
- A. Upload the leads and click the "Find Duplicates" button for each of the leads to identify potential duplicate lead records.
- B. Upload the leads using Data Loader and enable the "Find Duplicates" setting to prevent duplicate records.
- C. Upload the leads to Data.com to remove the duplicates and select the option to have them automatically imported.
- D. Upload the leads using Data Import Wizard and select the appropriate field to match duplicates against existing records.
Answer: D
NEW QUESTION 35
Universal Containers wants to equip its sales team with mobile capabilities. The sales team needs to quickly look up contacts, accounts, and opportunities and easily log calls. Due to limited coverage in certain geographic areas, the sales team wants access to customer information even without an Internet connection.
Which mobile solution is appropriate for the Universal Containers' sales team?
- A. Custom hybrid App
- B. Salesforce Touch App
- C. Salesforce Mobile app
- D. SalesforceA App
Answer: C
NEW QUESTION 36
Universal Containers wants to improve the accuracy of its current sales forecast. It also wants to improve the relevance of its sales stages and the role they play in the sales process.
How should the relationship between the various elements of the sales process be defined to meet these requirements?
- A. Map forecast probability to opportunity probability; assign appropriate sales stage.
- B. Map sales probability values to forecast categories; assign sales stages accurate percentages.
- C. Map opportunity stages to forecast categories; assign accurate probability to each stage.
- D. Map appropriate sales stage to opportunity stage; assign accurate forecast probability.
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION 37
The sales management team of Universal Containers has noticed that opportunities are taking longer to close.
Historically, it has taken 30 days for a new opportunity to be moved to closed/won. Recently, this time period has increased to 45 days. Which two reporting tools can the sales management team leverage to help determine the cause? Choose two answers.
- A. Dashboard of month-over-month trend of lead conversions
- B. Report on the discount approval time for quotes
- C. Dashboard of opportunity stage duration
- D. Report on campaign return on investment (ROI)
Answer: B,C
NEW QUESTION 38
Universal Containers has two business groups, Products and Services. Both groups will be using opportunities to track deals, but different fields are required by each group.
In which two ways should an administrator meet this requirement? (Choose two.)
- A. Create two leads processes.
- B. Create two page layouts.
- C. Create two record types.
- D. Create two permission sets.
Answer: B,C
NEW QUESTION 39
Universal Containers is devising a separate sales methodology to upsell service contracts to its existing customer base. The company wants to track and report on these deals separately from other deals.
What should a consultant recommend to meet this requirement?
- A. Create an opportunity record type and sales process for reporting on these deals.
- B. Add "upsell" as a stage and create a summary by opportunity stage.
- C. Create a custom field on opportunity to flag and report on these sales.
- D. Create a separate page layout and report to flag and report on these deals.
Answer: A
NEW QUESTION 40
Sales management at Universal Containers wants product managers to become more involved with sales deals that are being delayed in the negotiation stage of the sales process. Product managers need to understand the details of specific sales deals, and address product capability and roadmap questions with customers. Which two solutions should a consultant recommend to help product managers engage in sales deals? (Choose two.)
- A. Create a Chatter group to share product information with the sales team, product managers, and customers.
- B. Use Process Builder to create a chatter post.
- C. Use an assignment to notify product managers when opportunities are updated.
- D. Add the opportunity team, product managers, and customers to libraries containing files relevant to sales deals.
Answer: A,B
NEW QUESTION 41
How can an Administrator allow all internal users to view a dashboard as a Sales Manager within a sale region?
- A. Create a dashboard with multiple components.
- B. Create a dashboard for all opportunities in the region.
- C. Create a dashboard to run as a specified user.
- D. Create a dashboard to run as the logged-in user.
Answer: C
NEW QUESTION 42
Universal Containers has enables Advanced Currency Management.
How is the converted amount data reported on a report that spans time periods when the exchange rate was different?
- A. Converted amounts are based on exchange rates that use the oldest entry.
- B. Converted amounts are based on the historical exchange rate associated with the close date.
- C. Converted amounts are based on exchange rates that use the current entry.
- D. Converted amounts are based on the exchange rates entered in the opportunity.
Answer: B
NEW QUESTION 43
Universal Containers' current solution for managing its forecasts is cumbersome. The sales managers do NOT have visibility into their teams' forecasts and are NOT able to update the forecasts. As a result, the managers are continually asking their sales representatives to provide updated forecast data via email or phone. Which two solutions should a consultant recommend to help Universal Containers improve the management of their forecasts? (Choose two.)
- A. Create forecast Chatter groups where sales representatives can post and share their forecasts.
- B. Configure weekly customized forecast reports and dashboards to be emailed to sales management.
- C. Enable override forecast permission in the Manager's profile.
- D. Create a forecast hierarchy and assign managers to the forecast manager role.
Answer: C,D
NEW QUESTION 44
Universal Containers has set up a sales process that requires opportunities to have associated product line items before moving to the negotiation stage.
Which two solutions should a consultant recommend to meet this requirement? Choose two answers.
- A. Define a workflow rule that automatically defaults to a PriceBook and product line item when selecting the negotiation stage.
- B. Ensure that all sales representatives have access to at least one PriceBook when creating product lines.
- C. Configure the opportunity record types to enforce product line item entry before selecting the negotiation stage.
- D. Configure a validation rule that tests the Has Line Item and Stage fields for the correct condition.
Answer: B,D
NEW QUESTION 45
When importing data, what happens if some records do not meet the data validation criteria?
- A. Import process requires user authorization to import the invalid records.
- B. Import process aborts when it encounters the first invalid record.
- C. Import process fails only for the records with invalid data.
- D. Import process ignores the data validation criteria.
Answer: C
NEW QUESTION 46
Universal Containers is preparing for the launch of its new Sales Cloud implementation to a global user base.
With previous sales automation applications, the company had slow adoption of the new solution. Which three Sales Cloud deployment factors should be considered to help ensure adoption? Choose three answers.
- A. Type of training delivered
- B. Training in local language
- C. Sales rep quota targets
- D. Maintenance release schedule
- E. Management communications
Answer: A,B,E
NEW QUESTION 47
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