Pass CRT-251 Exam in First Attempt Guaranteed 100% Cover Real Exam Questions [Mar-2022]
Valid CRT-251 test answers & Salesforce CRT-251 exam pdf
Sales Cloud Consultant CRT-251 Dumps Provided Study Notes
ActualPDF expert team recommend you to prepare some notes on these topics along with it don't forget to practice Sales Cloud Consultant CRT-251 Dumps which been written by our expert team, Both these will help you a lot to clear this exam with good marks.
- Cloud Sale analytics
- Cloud Sales Techniques
- Develop Opportunity
- Cloud Solution Design
- Data Managements
NEW QUESTION 28
Universal Containers wants to improve the accuracy of its current sales forecast. It also wants to improve the relevance of its sales stages and the role they play in the sales process.
How should the relationship between the various elements of the sales process be defined to meet these requirements?
- A. Map forecast probability to opportunity probability; assign appropriate sales stage.
- B. Map opportunity stages to forecast categories; assign accurate probability to each stage.
- C. Map sales probability values to forecast categories; assign sales stages accurate percentages.
- D. Map appropriate sales stage to opportunity stage; assign accurate forecast probability.
Answer: B
NEW QUESTION 29
Universal Containers has two business groups, Products and Services. Both groups will be using opportunities to track deals, but different fields are required by each group.
In which two ways should an administrator meet this requirement? (Choose two.)
- A. Create two page layouts.
- B. Create two leads processes.
- C. Create two permission sets.
- D. Create two record types.
Answer: A,D
NEW QUESTION 30
The shipping department at Universal Containers is responsible for sending product samples as part of the sales process. When an opportunity moves to the "sampling" stage, Universal Containers wants an automatic email sent to the shipping department listing the products on the opportunity. How can this requirement be met using a workflow email?
- A. Create is on the opportunity product using an HTML email template.
- B. Create is on the opportunity product using a Visualforce email template.
- C. Create is on the opportunity using an HTML email template.
- D. Create is on the opportunity using a Visualforce email template.
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION 31
Universal Containers has a public sharing model for accounts and uses the parent account field to create a multi-level account hierarchy. When viewing a parent account, the company wants to see the total value of open opportunities for all accounts in the hierarchy. Which solution should a consultant recommend to meet this requirement?
- A. Create a roll-up summary field on the parent account showing the total value of open opportunities from the child accounts.
- B. Define a workflow rule to update the custom field on the parent account with the total value of open opportunities from the child accounts.
- C. Use Apex to update a custom field on the parent account with the total value of open opportunities form the child accounts.
- D. Create a link on the account that opens a report showing the total value of open opportunities for all accounts in the hierarchy.
Answer: C
NEW QUESTION 32
Northern Trail Outfitters has its sales support team enter new prospecting leads for sales representatives.
Which three actions should be implemented to enforce data quality and accuracy once the new lead has been qualified and the opportunity has been created to track the deal? (Choose three.)
- A. Enable validation rules on the opportunity.
- B. Create an Apex trigger to perform data quality checks.
- C. Enable the lead conversion permission.
- D. Map custom lead fields to corresponding custom opportunity fields.
- E. Enable validation rules on the lead.
Answer: C,D,E
NEW QUESTION 33
The Cloud Kicks sales team can create leads for both business and individual customers. Person Accounts have been enabled in its Salesforce org.
How can the Consultant ensure that Leads are converted into either a business Account or a person Account where appropriate?
- A. Ensure the Person Account checkbox on the Lead is checked prior to conversion.
- B. Ensure that there are separate record types for business Account Leads and person Account Leads.
- C. Ensure the Company field is left blank to ensure it is converted into a person Account.
- D. Ensure the Company field is populated with "Person" to ensure it is converted into a person Account.
Answer: C
NEW QUESTION 34
A user profile has login hour restrictions set to Monday through Friday, 8:00 a.m. to 5:00 p.m. The user logged in at 4:30 p.m. on a Tuesday and it is now 5:01 p.m.
What application behavior should the user expect?
- A. The user will be able to continue working and start new sessions.
- B. The user will be to continue working, but will be unable to start any new sessions.
- C. The user will be logged out and any unsaved work-in-process will be lost.
- D. The user will be logged out and any unsaved work-in-process will be saved.
Answer: C
NEW QUESTION 35
Northern Trail Outfitters (NTO) plans to integrate with Salesforce and track product shipments from each customer. The tracking information is currently available in a back-end system.
Which set of objects are important for this integration?
- A. Lead, account, opportunity product, custom object-shipment status
- B. Opportunity, opportunity product, campaign, custom object-shipment status
- C. Opportunity, opportunity product, custom object-shipment status
- D. Lead, opportunity, product, custom object-shipment status
Answer: C
NEW QUESTION 36
Universal Containers is planning to hire more sales representatives in response to three consecutive quarters of rapid growth. To optimize their sales impact, the sales management team wants to develop a better sales territory structure. Which two data points should the sales management team consider when developing the new sales territories? Choose two answers.
- A. Attributes needed to segment and categorize customers.
- B. Distance between customer headquarters and their sales representatives
- C. Number of currencies needed to support each sales territory.
- D. Average number of customers managed by a sales representative.
Answer: A,C
NEW QUESTION 37
Cloud Kicks acquired a shoe distribution partner. The Marketing and Sales Directors want to migrate the existing sales and marketing data into Cloud Kicks' Salesforce instance.
Which three aspects should the Consultant consider before proceeding with the data migration? (Choose three.)
- A. Volume of customer, partner, and prospect data from the existing system.
- B. Classic features that have been improved by Lightning Experience.
- C. Number of marketing campaign licenses required for the migration.
- D. Total number of records being imported compared to the Salesforce edition.
- E. Criteria to apply to records that should be archived before migration.
Answer: A,D,E
NEW QUESTION 38
Universal Containers is moving from a legacy customer relationship management (CRM) system to Salesforce Sales Cloud. What should a consultant recommend to ensure a successful implementation?
- A. Review the current system with all levels of users to understand their requirements.
- B. Review the current system and configure Sales Cloud to work in the same way.
- C. Review the current system with executive management to understand their requirements.
- D. Review the current system with IT management to understand their requirements.
Answer: A
NEW QUESTION 39
Management at Northern Trail Outfitters wants to make sure their sales representatives are recording important email communication with customers while they are away from their offices. The sales representatives use various email applications.
Which solution should be recommended?
- A. Download and install a Salesforce universal connector for their smartphones and computers.
- B. Download and install the Salesforce for Outlook connector on their smartphones and computers.
- C. Copy and paste emails manually to the customer record in Salesforce from their smartphones and computers.
- D. Forward emails using their Email-to-Salesforce email address from their smartphones and computers.
Answer: D
NEW QUESTION 40
Cloud Kicks recently completed the implementation of a new Sales Cloud solution. The stakeholder committee believes that sales user adoption is best measured by opportunities generated by the sales representatives.
What can the Consultant recommend to measure sales user adoption?
- A. Refer back to the project plan to see if the goals were met.
- B. Create a trend report to determine if there is an increase in deals closed.
- C. Provide a report of user logins to show the increase in user adoption.
- D. Enable sales team and run an Opportunity report with teams to see how many Opportunities have team members on them.
Answer: C
NEW QUESTION 41
Universal Containers requires that the organization-wide default for opportunities be set to public read/ write. However, sales users are complaining that opportunity reports return too many results, making it difficult to find their team's opportunities in the report results.
How can the system administrator address the problem?
- A. Move the opportunity reports into a folder with restricted access.
- B. Use the Field filter to reduce records returned.
- C. Update the sharing rules to limit user access to certain opportunities.
- D. Move the opportunity reports into each user's personal report folder.
Answer: B
NEW QUESTION 42
What must an administrator do when creating a record type?
- A. Assign the record type to the appropriate profiles.
- B. Create a new page layout for the record type.
- C. Set the field-level security for the record type.
- D. Add the record type to the required user records.
Answer: A
NEW QUESTION 43
Universal Containers has a customer base that includes both individual consumers and businesses. The company has implemented Person Accounts in Salesforce and has a custom object for "Policies" that needs to relate to both Person Accounts and business accounts.
What is the minimum configuration on the policy custom object needed to meet this requirement?
- A. Create a custom contact lookup field.
- B. Create a master-detail account relationship.
- C. Create a master-detail contact relationship.
- D. Create a contact lookup field and an account lookup field.
Answer: B
NEW QUESTION 44
Universal Containers is planning to hire more sales representatives in response to three consecutive quarters of rapid growth. To optimize their sales impact, the sales management team wants to develop a better sales territory structure. Which two data points should the sales management team consider when developing the new sales territories? (Choose two.)
- A. Attributes needed to segment and categorize customers.
- B. Distance between customer headquarters and their sales representatives
- C. Number of currencies needed to support each sales territory.
- D. Average number of customers managed by a sales representative.
Answer: A,C
NEW QUESTION 45
Universal Containers is preparing for the launch of its new Sales Cloud implementation to a global user base. With previous sales automation applications, the company had slow adoption of the new solution.
Which three Sales Cloud deployment factors should be considered to help ensure adoption? (Choose three.)
- A. Management communications
- B. Training in local language
- C. Sales rep quota targets
- D. Maintenance release schedule
- E. Type of training delivered
Answer: A,B,E
NEW QUESTION 46
Universal Containers plans to implement lead management functionality for channel sales representatives who need to push pre-qualified leads to their partners. Partners need the ability to access and update the leads assigned to them. Which solution should a consultant recommend for this scenario?
- A. Configure a separate leas record type and page layout for the Partner Community.
- B. Create a task for a partner when a new lead is created and assign the task to the partner in the Partner Community.
- C. Create a customized site where partners can self-register and access their leads.
- D. Add the leads tab to the Partner Community and configure partner profiles to access leads.
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION 47
Northern Trail Outfitters wants to link contacts with more than one account.
What solution should be recommended if a contact is an employee in one account, and on the boards of three additional accounts?
- A. Clone the contact record and add it to the second account.
- B. Enable contacts to multiple accounts feature.
- C. Associate the contact to other accounts using a custom lookup field.
- D. Add the contact to the partners related list on the second account.
Answer: D
NEW QUESTION 48
Universal Containers supports two lines of business: shipping and freight. The sales cycle for freight deals is more complex and involves more stages than the shipping sales cycle.
Which solution should a consultant recommend to meet these business requirements?
- A. Create different record types and sales processes for each line of business, and assign different page layouts to each record type.
- B. Create different record types and sales processes for each line of business, and assign different stages to each page layout.
- C. Create different record types and sales processes for each line of business, and assign different sales processes to each page layout.
- D. Create different record types and sales processes for each line of business, and use workflow field updates to assign stages.
Answer: A
NEW QUESTION 49
During the Cloud Kicks Deploy phase, end users are complaining that they have a new system to log into, and it's holding up training.
What is the likely cause of these complaints?
- A. Cloud Kicks did not gain buy-in during the Analyze phase and they did not build buzz during the Build and Validate phase.
- B. A communication plan was not designed during the Plan phase and buzz was not generated during the Deploy phase.
- C. Cloud Kicks did not gain buy-in during the Design phase and the solution was not designed.
- D. A training plan was not made during the Validate phase and buzz was not generated during the Design and Validate phase.
Answer: B
NEW QUESTION 50
Management at Northern Trail Outfitters wants to see forecast numbers by all sales representatives and by multiple product groups.
Which two actions should a consultant recommend to meet these requirements? (Choose two.)
- A. Implement Collaborative Forecasting with product family.
- B. Implement Collaborative Forecasting with quota attainment.
- C. Build a forecast list view by product family group.
- D. Build a custom forecast report showing product groups.
Answer: A,B
NEW QUESTION 51
The management at Universal Containers noticed the lead conversion ratio has remained the same for the hospitality industry despite an increase in lead creation.
Which reporting tool can help determine the issue?
- A. Report on leads by source
- B. Campaign dashboard by industry
- C. Industry performance dashboard
- D. Report on lead lifetime by industry
Answer: D
NEW QUESTION 52
Cloud Kicks has a complicated sales process and is currently using 12 stages for Opportunities. Sales representatives often have difficulties deciding when to move Opportunities through the various stages.
Which solution should the Consultant recommend?
- A. Use Process Builder to send emails to sales representatives when Opportunities reach key stages, providing detailed information on what they need to do to move the Opportunities to the next stage(s).
- B. Advise sales representatives to post on Chatter so the sales team can collaborate to move Opportunities along the pipeline quicker.
- C. Use Path to provide guidance for key Opportunity stages.
- D. Configure a dashboard that shows Opportunities that have not moved stages for 30 days, and provide training to those Opportunity owners.
Answer: C
NEW QUESTION 53
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