PDF Version DemoThe ITILFND exam fee is expensive enough once; a third sitting is a budget category nobody wants. ActualPDF built its 325 EXIN ITIL - Foundation practice questions so your preparation costs less than a single retake.
EXIN ITILFND Exam Overview:
| Certification Vendor: | EXIN / PeopleCert (ITIL accreditation) |
|---|---|
| Exam Name: | ITIL 4 Foundation Examination |
| Exam Number: | ITILFND (commonly ITIL4 Foundation / EX0-... depending on provider) |
| Certificate Validity Period: | Indefinite (Foundation certificate does not expire under ITIL 4 scheme) |
| Available Languages: | Chinese (Simplified), Japanese, French, Spanish, German, Portuguese, English |
| Real Exam Qty: | 40 |
| Exam Price: | Varies by region (typically ~USD 200–350 equivalent) |
| Exam Format: | Multiple choice, Closed book, Single-answer and multiple-choice questions |
| Exam Duration: | 60 minutes |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Specialist ITIL 4 Practice Manager |
| Passing Score: | 65% (26 out of 40 questions) |
| Recommended Training: | Official ITIL 4 Foundation Training PeopleCert Accredited Training Providers |
| Exam Registration: | EXIN ITIL Certification Portal PeopleCert ITIL Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite test center (depending on provider such as EXIN or PeopleCert) |
| Pre Condition: | No formal prerequisites required. Basic understanding of IT service management is recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-187 |
EXIN ITILFND Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Service Value System (SVS) | - Service Value Chain activities - Governance - Opportunity, demand, and value - Guiding principles integration |
| ITIL Management Practices (Overview) | - Technical management practices (e.g., Deployment Management) - Service management practices (e.g., Incident Management, Service Desk) - General management practices (e.g., Continual Improvement, Change Control) |
| Key Concepts of Service Management | - Value, outcomes, costs, and risks - Service relationships and value co-creation |
| ITIL Guiding Principles | - Think and work holistically - Focus on value - Keep it simple and practical - Optimize and automate - Collaborate and promote visibility - Progress iteratively with feedback - Start where you are |
| Four Dimensions of Service Management | - Organizations and people - Information and technology - Partners and suppliers - Value streams and processes |
Questions and Answers About EXIN ITIL - Foundation
EXIN ITIL - Foundation is an official EXIN / PeopleCert (ITIL accreditation) exam, listed under exam code ITILFND. A passing result earns you the ITIL 4 Foundation certification at the Foundation level. It also ties into ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL 4 Specialist, ITIL 4 Practice Manager, extending its value across your certification roadmap. Employers read this credential as verified competence, which is why it keeps appearing in job requirements.
Expect 40 questions inside 60 minutes on the EXIN ITIL - Foundation exam. That pace punishes hesitation, so rehearse it: the ActualPDF software engine simulates the real exam scene, reminds you of the questions you got wrong, and pushes you to re-practice them until the clock stops being your enemy.
Passing EXIN ITIL - Foundation requires 65% (26 out of 40 questions), and the official registration fee is Varies by region (typically ~USD 200–350 equivalent). Retakes charge the full Varies by region (typically ~USD 200–350 equivalent) again, which is why experienced candidates treat preparation as the cheaper exam fee. Verify your readiness with repeated ActualPDF practice scores above the requirement before you commit to a date.
No formal prerequisites required. Basic understanding of IT service management is recommended.
Requirements evolve, so confirm the current conditions before registering on the official exam page.
Registration for EXIN ITIL - Foundation goes through the official channels listed here.
When you schedule, note that the exam is delivered Online proctored or onsite test center (depending on provider such as EXIN or PeopleCert).
EXIN / PeopleCert (ITIL accreditation) recommends the following training for EXIN ITIL - Foundation candidates.
Follow any course with the 325 practice questions in the ActualPDF ITILFND package; the software engine will even remind you which mistakes need another round.
Yes. ActualPDF provides a free download demo of the EXIN ITIL - Foundation material, so you can check the content before choosing a version. After purchase, a one-year warranty covers you: the latest version is sent to you as it releases, free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your purchase is covered by a 100% money-back guarantee with clear conditions. Take the EXIN ITIL - Foundation exam within 60 days of purchase; if you fail, provide your unqualified result by submitting a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the full refund is processed within 7 days. The exam must match your product, candidate and payer names must match, and attempts within 3 days of purchase, unused downloads, free materials, and expired orders are not covered. Alternatively, exchange for two other exam products of equal value, free, or wait for updates while keeping your original product's update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, which works 7/24 and normally replies within two hours. Installation is unlimited across your computers.
The EXIN ITIL - Foundation syllabus spans 5 domains, led by ITIL Guiding Principles, Key Concepts of Service Management, and ITIL Service Value System (SVS). The complete topic list is published above; candidates who study the map first rarely get lost later.
EXIN ITIL - Foundation Sample Questions:
In which of the following should details of a workaround be documented?
- A. The problem record
- B. The availability management information system
- C. The service level agreement (SLA)
- D. The IT service continuity plan
Correct Answer: A 🗳️
Which process has the objective to identify changes to the customer environment that could potentially impact the type, level or utilization of services provided?
- A. Change management
- B. Availability management
- C. Business relationship management
- D. Service level management
Correct Answer: A 🗳️
In which document would you expect to see an overview of actual service achievements against targets?
- A. SLA monitoring chart (SLAM)
- B. Operational level agreement (OLA)
- C. Service level agreement (SLA)
- D. Capacity plan
Correct Answer: A 🗳️
Which process is responsible for dealing with complaints, comments, and general enquiries from users?
- A. Service portfolio management
- B. Service level management
- C. Demand management
- D. Request fulfilment
Correct Answer: D 🗳️
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
- A. Service operation: IT operations management
- B. Service transition: Plan and prepare for deployment
- C. Service strategy: Develop the offerings
- D. Service design: Design the processes
Correct Answer: D 🗳️
