PDF Version DemoHow to study the ITIL Foundation Exam
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ITILFND07: Roles – this subject covers the applicants’ skills in the area of responsibility awareness of the major roles in service management, which include:
- • Process owner;• Process manager;• Process practitioner.
ITILFND08: Technology and Architecture – the students will be evaluated based on their understanding of how service automation helps with expediting the processes of service management.
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The ITILFND exam as the inception of the ITIL promotes candidates as they look at ITSM through an operation targeting how to create, deliver, in addition to continually improve products as well as services that are technologically enabled. Some things that this test for the ITIL 4 Foundation certificate enables include areas like ITIL guiding principles, four dimensions related to Service Management, and a holistic method that facilitates co-creating value with customers and others involved in forming services and products.
EXIN ITILFND Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Service Value System | 20% | - Overview and purpose - Service value chain - Governance - Continual improvement |
| Key Concepts of Service Management | 15% | - Stakeholders and value co-creation - Value, outcomes, costs and risks - Service relationships, service offerings and products |
| ITIL Guiding Principles | 15% | - Focus on value - Optimize and automate - Start where you are - Think and work holistically - Progress iteratively with feedback - Collaborate and promote visibility - Keep it simple and practical |
| Four Dimensions of Service Management | 17% | - Value streams and processes - Partners and suppliers - Information and technology - Organizations and people |
| Key ITIL Practices | 33% | - General management practices
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