PDF Version DemoFacing the EX0-117 exam without confidence usually means facing it without rehearsal. The 238 EXIN ITIL Foundation (syllabus 2011) practice questions at ActualPDF replace uncertainty with repetition, and in 2026 that remains the reliable formula.
EXIN EX0-117 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN ITIL Foundation Examination (Syllabus 2011) |
| Exam Number: | EX0-117 |
| Exam Format: | Multiple choice |
| Passing Score: | 65% |
| Exam Duration: | 60 minutes |
| Related Certifications: | ITIL Managing Professional (ITIL 4 equivalent track) ITIL Intermediate Level ITIL Expert |
| Certificate Validity Period: | Lifetime (no expiration under ITIL v3/2011 certification scheme) |
| Available Languages: | English, German, Spanish, French, Dutch |
| Real Exam Qty: | 40 |
| Recommended Training: | ITIL Foundation Training (AXELOS-aligned providers) EXIN Accredited Training Providers |
| Exam Registration: | EXIN Official Certification Portal |
| Sample Questions: |  |
| Exam Way: | Computer-based exam available online (proctored) or at authorized test centers |
| Pre Condition: | No formal prerequisites required; basic IT service management knowledge is recommended. |
| Official Syllabus URL: | https://www.exin.com |
EXIN EX0-117 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Design | - Availability and capacity management - Design coordination - Service level management - Service catalog management |
| Topic 2: Service Strategy | - Financial management for IT services - Demand management - Service portfolio management |
| Topic 3: Service Operation | - Request fulfillment - Event management - Problem management - Incident management |
| Topic 4: Service Lifecycle Introduction | - Overview of ITIL concepts and structure - Service lifecycle principles |
| Topic 5: Continual Service Improvement | - Service measurement and reporting - 7-step improvement process |
| Topic 6: Service Transition | - Change management - Release and deployment management - Service asset and configuration management |
Questions and Answers About EXIN ITIL Foundation (syllabus 2011)
EXIN ITIL Foundation (syllabus 2011) is an official EXIN exam, listed under exam code EX0-117. A passing result earns you the ITIL Foundation (Syllabus 2011) certification at the Foundation level. It also ties into ITIL Intermediate Level, ITIL Expert, ITIL Managing Professional (ITIL 4 equivalent track), extending its value across your certification roadmap. Employers read this credential as verified competence, which is why it keeps appearing in job requirements.
Expect 40 questions inside 60 minutes on the EXIN ITIL Foundation (syllabus 2011) exam. That pace punishes hesitation, so rehearse it: the ActualPDF software engine simulates the real exam scene, reminds you of the questions you got wrong, and pushes you to re-practice them until the clock stops being your enemy.
No formal prerequisites required; basic IT service management knowledge is recommended.
Requirements evolve, so confirm the current conditions before registering on the official exam page.
Registration for EXIN ITIL Foundation (syllabus 2011) goes through the official channels listed here.
When you schedule, note that the exam is delivered Computer-based exam available online (proctored) or at authorized test centers.
EXIN recommends the following training for EXIN ITIL Foundation (syllabus 2011) candidates.
Follow any course with the 238 practice questions in the ActualPDF EX0-117 package; the software engine will even remind you which mistakes need another round.
Yes. ActualPDF provides a free download demo of the EXIN ITIL Foundation (syllabus 2011) material, so you can check the content before choosing a version. After purchase, a one-year warranty covers you: the latest version is sent to you as it releases, free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your purchase is covered by a 100% money-back guarantee with clear conditions. Take the EXIN ITIL Foundation (syllabus 2011) exam within 60 days of purchase; if you fail, provide your unqualified result by submitting a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the full refund is processed within 7 days. The exam must match your product, candidate and payer names must match, and attempts within 3 days of purchase, unused downloads, free materials, and expired orders are not covered. Alternatively, exchange for two other exam products of equal value, free, or wait for updates while keeping your original product's update service.
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The EXIN ITIL Foundation (syllabus 2011) syllabus spans 6 domains, led by Continual Service Improvement, Service Lifecycle Introduction, and Service Transition. The complete topic list is published above; candidates who study the map first rarely get lost later.
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
Which of the following activities are performed by a service desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes
- A. 1, 2 and 3 only
- B. 2 and 4 only
- C. 3 and 4 only
- D. All of the above
Which one of the following generates demand for services?
- A. Infrastructure trends
- B. Cost of providing support
- C. Service level agreements (SLA)
- D. Patterns of business activity (PBA)
Event management, problem management, access management and request fulfillment are part of which stage of the service lifecycle?
- A. Service operation
- B. Continual service improvement
- C. Service transition
- D. Service strategy
Which of the following is NOT one of the five individual aspects of service design?
- A. The design of the technology architectures
- B. The design of the service portfolio, including the service catalogue
- C. The design of market spaces
- D. The design of new or changed services
Access management is closely related to which other process?
- A. Change management
- B. Capacity management only
- C. 3rd line support
- D. Information security management
