IBM C2090-045 Actual PDF : IBM Information Management Front End Tools and Processes

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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. An engineer has found a very good match for a customer'sproblem;the customer has advised that the workaround provided has alleviated the problem. An APAR has been raised and closed and is included in the next release of the product.
What is your next course of action?

A) pass the call to next level of support to confirm fix
B) close the call advising of APAR details in next release
C) send customer APAR details and details of next release
D) send customer a closure request and details of APAR

2. Which guidelines must be followed when a FrontEnd engineer transfers a PMR to the BackEnd?

A) OneTeam guidelines
B) FastPath guidelines
C) guidelines on Product Support page
D) guidelines onw3.ibm.com/oneteam

3. According to the Software Support Handbook how is a Severity 1 PMR defined?

A) Non-critical query
B) Criticalimpact or system down
C) Non-critical or impacting support team
D) Severeimpact and system running

4. What is purpose of the Assist on Site (AOS) tool?

A) It is a live remote-assistance tool by which a technical support engineer can assist a customer in problem resolution.
B) It is a remote tool by which a technical support engineer can contact another peer for problem analysis.
C) It is a remote tool by which a BackEnd engineer can contact their customer.
D) It is a remote tool by which IBM Learning Services can perform remote education for a customer.

Solutions: