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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Operating Systems	28%	- macOS, Linux, and Chrome OS basics 1. Installation and navigation 2. Command-line operations 3. System configuration and maintenance - Windows installation, configuration, and management 1. File systems, partitions, and storage management 2. Command-line tools and scripting 3. Windows 10/11 features and settings 4. Device drivers and system updates - Mobile operating systems 1. Android and iOS configuration 2. App installation and security settings 3. Mobile device management
Software Troubleshooting	23%	- Application and security troubleshooting 1. Security-related issues and fixes 2. Application crashes and errors 3. Installation and compatibility problems - Mobile device troubleshooting 1. Performance and battery problems 2. Connectivity and synchronization issues 3. App and OS update failures - Operating system issues 1. Update and driver failures 2. System crashes and performance issues 3. Boot errors and startup problems
Operational Procedures	21%	- IT service management 1. Disaster recovery planning 2. Documentation and change management 3. Backup and recovery processes - Safety and compliance 1. Environmental controls 2. Workplace safety procedures 3. Privacy and regulatory compliance - Communication and professionalism 1. Incident reporting 2. SLA management 3. Customer service techniques
Security	28%	- Security fundamentals 1. Permissions and access control 2. Authentication and authorization 3. Zero Trust concepts - Threats and mitigation 1. Malware types and removal 2. Social engineering prevention 3. Data protection and disposal - Network and application security 1. Encryption technologies 2. Wireless security protocols 3. Firewalls and security appliances

CompTIA A+ Certification Exam: Core 2 Sample Questions:

Question #1

A user reports some single sign-on errors to a help desk technician. Currently, the user is able to sign in to the company ' s application portal but cannot access a specific SaaS-based tool. Which of the following would the technician most likely suggest as a next step?

A. Reset the device being used to factory defaults
B. Reenroll the user ' s mobile device to be used as an MFA token
C. Use a private browsing window to avoid local session conflicts
D. Bypass single sign-on by directly authenticating to the application

Reveal Solution Discussion 0

Correct Answer: C 🗳️

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Question #2

A technician wants to change the desktop background image on a machine. Which of the following settings should the technician access to make this change?

A. Device Manager
B. Privacy
C. Personalization
D. Accounts

Reveal Solution Discussion 0

Correct Answer: C 🗳️

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Question #3

Welcome to your first day as a Fictional Company, LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
INSTRUCTIONS
Click on individual tickets to see the ticket details, and view applicable attachments to determine the problem.
Select the appropriate issue from the ' Issue ' drop-down menu. Then, select the most efficient resolution from the ' Resolution ' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the
' Verify/Resolve ' drop-down menu.

Reveal Solution Discussion 0

Correct Answer:

Explanation:
Ticket #8675310
Issue: Limited network connectivity
Resolution: Refresh DHCP
Verify/Resolve: ipconfig /renew
For the Low priority ticket #8675310 ("A small yellow triangle appeared in the taskbar. I am no longer able to access network resources."), the Windows yellow triangle on the network icon is the classic indicator of limited connectivity (often caused by a bad/expired DHCP lease, APIPA address, missing default gateway, or DNS info not being assigned).
Correct PBQ Selections (Ticket #8675310)
Issue
Limited network connectivity
Why (CompTIA logic):
That yellow warning triangle means the NIC is connected at Layer 2 (link is up), but the system likely doesn't have valid Layer 3 config (IP/gateway/DNS), so it can't reach network resources.
Resolution
Refresh DHCP
Why this is the most efficient fix:
When a Windows PC can't access network resources and shows "limited connectivity," the fastest, lowest- risk fix is to renew DHCP so the PC can pull:
a valid IP address
default gateway
DNS servers
This directly resolves the most common root cause behind that icon.
Verify / Resolve
ipconfig /renew
Why this is the correct verification/remediation command:
ipconfig /renew is the direct command to request a fresh DHCP lease. After renewal, the user should regain access to network resources if DHCP was the issue.
What this fixes (what you'd expect to see)
Before the fix, the attachment (Output.txt) in these PBQs typically shows symptoms like:
169.254.x.x (APIPA) # DHCP failed
Missing/blank Default Gateway
DNS not present or incorrect
After ipconfig /renew, you should see a normal private IP (like 192.168.x.x / 10.x.x.x / 172.16-31.x.x) and a valid gateway/DNS.

Question #4

A network technician notices that most of the company ' s network switches are now end-of-life and need to be upgraded. Which of the following should the technician do first?

A. Approve the change
B. Propose the change
C. Schedule the change
D. Implement the change

Reveal Solution Discussion 0

Correct Answer: B 🗳️

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Question #5

A technician completes the installation of an OS that appears to be successful. However, when the technician removes the USB drive that was used for the installation and restarts the system, the error "No boot device found" appears. Which of the following should the technician do next to resolve the issue?