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HP HP2-B119 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Needs Analysis & Solution Design | 30% | - Identifying customer printing environment requirements - Designing appropriate pMPS contract models - Assessing costs, productivity and security needs |
| Topic 2: Remote Monitoring & Service Delivery | 15% | - Implementation and onboarding process - Supplies fulfillment and proactive support - HP Remote Monitoring technology and functions |
| Topic 3: pMPS Contract Structure & Pricing | 20% | - Contract renewal and modification options - Contract terms, duration and billing models - Cost-per-page, base fee and additional services |
| Topic 4: Sales Process & EMEA-Specific Considerations | 10% | - Partner tools and resources for sales - Proposal development and closing strategies - EMEA region market and compliance requirements |
| Topic 5: HP pMPS Overview & Value Proposition | 25% | - Business benefits and value for customers - Introduction to HP pMPS (print Managed Print Services) - Differentiation from competing solutions |
HP Selling HP EMEA pMPS Sample Questions:
Who provides the contract number for a new deal?
- A. The partner selects the number according to specified rules defined by HP.
- B. The HP local delivery contact provides the number during the handover meeting.
- C. The HP Deal Support Center provides the number by phone per deal.
- D. The HP sales representative provides a unique number per deal.
Correct Answer: B 🗳️
Where do you need to send the HP pMPS hard copy contract?
- A. HP pMPS Deal Support Centre
- B. HP local sales representative
- C. HP Financial Services
- D. HP EMEA Marketing Department
Correct Answer: D 🗳️
How is the start date set for an HP pMPS contract?
- A. The partner enters a contract start date into HP EDP. After agreement on the contract start date with HP, service usually starts within 10 business days.
- B. Start dates are automated from HP EDP, and typically 30 days after the deal is set to "won" in the portal.
- C. The HP service delivery team agrees on a contract start date with the customer directly and advises the partner through the service portal.
- D. Contract start dates are the partner's responsibility, and actioned by sending an email to the HP local delivery.
Correct Answer: A 🗳️
What are the four categories of HP imaging and printing solutions strategy?
- A. optimization, management, improvement, and version control
- B. document management, version control, workflow improvement, and fleet management
- C. manageability, security, mobility, and workflow
- D. courtesy, security, integrity, and robustness
Correct Answer: C 🗳️
How can a customer obtain HP Web Jetadmin and HP Universal Print Driver?
- A. by purchasing them from a qualified channel partner
- B. by downloading them for free at hp.com
- C. by purchasing and installing a qualified HP device
- D. by purchasing them from the app store for the server operating system
Correct Answer: B 🗳️
