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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Topic 2: Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Topic 3: Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Topic 4: Business Rules and Automation | 8% - 12% | - Automation Features
|
| Topic 5: Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Topic 6: Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Topic 7: Master Data Management | 12% - 18% | - Master Data Configuration
|
| Topic 8: Administration and Configuration | 8% - 12% | - System Administration
|
| Topic 9: Integration | 8% - 12% | - System Connectivity
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Which of the following elements can be used in smart forms? Choose Three correct answers.
A) Text input, Description, Picker, Status
B) Picker, Status, Series, Number Input
C) Text input, Picker, Series, Attachment
D) Text input, Picker, Status, Series
E) Text input, Status, Series, Formula
2. Which of these describe the purpose of the Reserved Material feature? Choose the correct answer.
A) Pre-organizing spare parts to be taken to the physical of the job
B) Defining which material, the customer needs to purchase before the technician can start the work
C) Booking material for a specific service call and defined location
D) Reserving material that has already been used for previous services
3. On mobile, can you access customized reports offline. Determine whether this statement is True or False.
A) True
B) False
4. Which platforms are supported for the SAP Field Service Management mobile app? Choose Three correct answers.
A) Windows phone
B) Android
C) iOS
D) Windows desktop
E) Blackberry
5. Which of the following are typical Field Service Mobile App users? Choose the correct answer.
A) Dispatchers
B) Back-office workers
C) Field Service technicians
D) Managers
Solutions:
| Question # 1 Answer: B,C,D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A,B,C | Question # 5 Answer: C |
