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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Workspace Administration | - User provisioning and identity management - Slack workspace setup and configuration |
| Integrations and App Management | - Slack app installation and management - Salesforce and third-party integrations |
| Security and Compliance | - Data retention and compliance settings - Authentication and access controls |
| Channel and Collaboration Management | - Messaging and collaboration features - Channel structure and governance |
| Troubleshooting and Support | - Admin tools and diagnostic capabilities - Common workspace issues resolution |
Salesforce Certified Slack Administrator Sample Questions:
In which scenario would the Clips feature be the most useful to support asynchronous work?
(Select the best answer.)
- A. A manager is actively brainstorming with the leadership team on new department initiatives.
- B. A manager schedules time to thoroughly review a product release with their team.
- C. A service representative is troubleshooting a time-sensitive issue in channel with their tier support team.
- D. A project manager is showing their work to the rest of their project team and asking for feedback before the end of the week.
Correct Answer: D 🗳️
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As an admin, you want to balance the mobile user experience and security. You don't want to force users to log in too often, because it may leave them frustrated and result in lower Slack adoption and usage.
What is the best solution to maintain security and ensure a positive mobile user experience?
- A. Allow all users to remain logged in infinitely.
- B. Set a mobile session duration of 2 weeks for all mobile devices.
- C. Log all users out of mobile anytime your organization experiences a security threat.
- D. Allow users to set their own mobile session duration.
Correct Answer: B 🗳️
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You're overseeing the workspace design for your organization's launch of Slack Enterprise Grid. You want to prioritize ease of administration for channels, workspaces, users, and user groups.
Which is the most important step when setting up your workspaces?
(Select the best answer.)
- A. Ensure users can frequently and easily switch between workspaces throughout the day.
- B. Minimize the number of multi-workspace channels to administer.
- C. Take into account the cultural dynamics within the company.
- D. Identify an appropriate set of Workspace Owners and Admins for each workspace.
Correct Answer: D 🗳️
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The marketing team at ACME Ltd has 10 team members and has a public channel called #marketing- discussion. The team collaborates and shares ideas on this channel. Now, other teams have joined, so the total channel membership is 50.
The marketing director has the following needs:
* There is an urgent marketing idea that must be prioritized in tomorrow morning's planning meeting.
* The 10 team members are the only ones attending the planning meeting.
* The 10 team members need to be notified before the meeting.
Of note, the marketing director sends urgent re-prioritization messages weekly.
How should the marketing director reach the marketing team?
- A. Post a message to #marketing-discussion, without notifying anyone.
- B. Send a separate direct message to each of the 10 team members notifying them of the change.
- C. Use @here and @channel to notify the entire channel of the change.
- D. Create an @marketing-team user group and use the @marketing-team user group in #marketing- discussion to communicate the change in priority to the team that needs to be informed for tomorrow's team meeting.
Correct Answer: D 🗳️
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Your company wants to add outside consultants onto a project in Slack.
They are not allowed to set up their own Slack workspace, and your company is security-focused.
What is your best course of action?
- A. Add the consultants to the project channel as Multi-Channel Guests with a six-month expiration date.
- B. Create a new workspace for external collaboration, and add the consultants as members.
- C. Create a new channel for the project, and add the consultants to the project channel as Single-Channel Guests.
- D. Invite the consultants as Multi-Channel Guests, and create a private channel for the consultants and the project team.
Correct Answer: C 🗳️
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