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Salesforce Certified Business Analyst Sample Questions:

1. Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including:
"As a human resources (HR) manager, I need to document the progress of a candidate's submission so I can manage the candidate's application throughout the recruiting process." What is one definition of done for this user story?

A) The Candidate object has Edit access.
B) The Candidate Status field can be updated.
C) The acceptance criteria has been approved.

2. After the completion of the most recent sprint at Cloud Kicks (CK), the business analyst (BA) provided a demo of three user stories for the customer support solution to a senior executive. During the demo, the BA showcased the following Salesforce functionalities:
1. Searching for an account
2. Creating a new case
3. Closing a case
After the demo, the BA received poor feedback stating that the executive was unsure about the definition of a
"case."
What should the BA do differently in the next demo?

A) Confirm each user story includes a clear who, what, and why.
B) Update the environment to use language specific to CK.
C) Explain that the term is a Salesforce industry standard.

3. A cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce. Serval users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have located they access existing systems with only username and password.

A) verify the requirement with the security team.
B) Bring the requirement to the product owner's attention.
C) Select the requirement used by the majority of the support team.

4. Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
What should the BA do next?

A) Proceed with the sales team's project as planned.
B) Start project work for the operations team.
C) Include the operations team during discovery.

5. As a business analyst (BA) starts engaging stakeholders for a user story writing workshop, an executive sponsor questions why the Commerce Cloud project is creating user stories rather than standard requirements.
What is one benefit of creating user stories that the BA can share with the executive sponsor?

A) It saves time when prioritizing and implementing functionality.
B) It helps testers determine the most efficient way to validate solutions.
C) It defines technical specifications early in the process.

Solutions: