PDF Version DemoThe 920-166 exam does not get cheaper on the second attempt. Candidates who prepare with the 62 Nortel NCSS-Contact Center Multimedia Ris.6.0 practice questions from ActualPDF are making the financially sane choice: invest a little once, rather than pay the full fee twice.
Nortel 920-166 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | NCSS-Contact Center Multimedia Ris.6.0 |
| Exam Number: | 920-166 |
| Available Languages: | English |
| Related Certifications: | NCSS-Contact Center Manager RIs6.0 I & M (920-164) NCSS-Contact Center Manager RIs.6.0 Technical Support (920-163) NCSS-Contact Center Multimedia RIS.6.0 Application Developer (920-167) |
| Exam Format: | Multiple Choice |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Likely proctored through authorized testing partners (historically Prometric) |
| Pre Condition: | Foundational knowledge of Nortel Contact Center products and NCSS level competencies |
Nortel 920-166 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Implementation and Configuration | - Domain Integration and Trust - Server and Client Deployments |
| Topic 2: Operational Tasks | - Reporting and Administration Tools |
| Topic 3: Contact Center Multimedia Fundamentals | - Open Queue Interfaces - Multimedia Contact Center Features - Integration with Contact Center Manager - Communication Control Toolkit Usage |
920-166 (Nortel) Exam FAQ: Trusted Answers
Nortel NCSS-Contact Center Multimedia Ris.6.0 is an official Nortel certification exam, registered under the code 920-166. Passing it awards the NCSS certification, a credential at the NCSS (Support Specialist) level. It also connects to NCSS-Contact Center Multimedia RIS.6.0 Application Developer (920-167), NCSS-Contact Center Manager RIs6.0 I & M (920-164), NCSS-Contact Center Manager RIs.6.0 Technical Support (920-163). The exam is demanding by design, and that difficulty is precisely what makes the credential meaningful for career development.
Foundational knowledge of Nortel Contact Center products and NCSS level competencies
Policies get revised, so confirm the current requirements before you register.
Yes. ActualPDF offers a free demo of the Nortel NCSS-Contact Center Multimedia Ris.6.0 questions, so you can verify the quality personally before purchasing. Your purchase then includes a one-year service warranty: updates are free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your money is protected by a 100% money-back guarantee with defined conditions. Take the Nortel NCSS-Contact Center Multimedia Ris.6.0 exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. You may instead wait for the update version or change to other exam material: exchange for two other exam products of equal value, free, with your original purchase keeping its update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, online 7/24 even on official holidays. Installation is unlimited across your computers.
Nortel NCSS-Contact Center Multimedia Ris.6.0 is organized into 3 official domains. The most heavily weighted are Operational Tasks, Contact Center Multimedia Fundamentals, and System Implementation and Configuration. The full breakdown appears above on this page; study the weightings and your preparation priorities set themselves.
