PDF Version DemoFree demo, instant delivery, a one-year service warranty, support that answers within two hours even on holidays, and a written refund policy: ActualPDF gives 2026 MS-720 candidates a complete Microsoft Teams Voice Engineer service, not just a file.
Microsoft MS-720 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Teams Voice Engineer |
| Exam Number: | MS-720 |
| Exam Format: | Scenario based, Case study, Multiple choice |
| Real Exam Qty: | 40-60 |
| Related Certifications: | Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Certified: Teams Voice Engineer Expert |
| Available Languages: | English |
| Passing Score: | 700 (on a 1000 scale) |
| Exam Price: | USD 165 |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Taken at a testing centre or online via Pearson VUE. |
| Pre Condition: | Must also earn Microsoft 365 Certified: Teams Administrator Associate to achieve the Teams Voice Engineer Expert certification. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-720 |
Microsoft MS-720 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Optimize network performance | 5-10 | - Implement network topology - Design network infrastructure |
| Monitor and troubleshoot Microsoft Teams Phone | 15-20 | - Monitor Teams Phone and SBC health - Troubleshoot call failure and quality - Monitor and troubleshoot clients and devices - Troubleshoot Direct Routing connectivity |
| Configure and manage Teams Phone for voice users | 15-20 | - Enable users for Direct Routing - Enable per-user calling features - Migrate voice users - Enable users for Teams Phone |
| Plan and configure Direct Routing | 15-20 | - Implement SIP trunking with Direct Routing - Extend Direct Routing infrastructure - Design Direct Routing call flows - Deploy and maintain Survivable Branch Appliance (SBA) |
| Plan and configure Microsoft Teams Phone | 25-30 | - Configure audio conferencing - Configure phone policies - Configure auto attendants and call queues - Manage phone numbers and operator connect - Plan and design PSTN solutions - Design emergency calling |
| Plan and configure Teams clients and devices | 5-10 | - Plan and configure Teams Phones and displays - Plan and configure Teams Rooms |
MS-720 (Microsoft) Exam FAQ: Trusted Answers
Microsoft Teams Voice Engineer is an official Microsoft certification exam, registered under the code MS-720. Passing it awards the Microsoft 365 Certified: Teams Voice Engineer Expert certification, a credential at the Expert (Retired) level. It also connects to Microsoft 365 Certified: Teams Administrator Associate, Microsoft 365 Certified: Teams Voice Engineer Expert. The exam is demanding by design, and that difficulty is precisely what makes the credential meaningful for career development.
Passing Microsoft Teams Voice Engineer takes 700 (on a 1000 scale), and official registration costs USD 165. Retakes bill the full USD 165 again, so preparation is the least expensive insurance available. Let your ActualPDF practice scores guide the timing: book when you clear the requirement consistently, not occasionally.
Must also earn Microsoft 365 Certified: Teams Administrator Associate to achieve the Teams Voice Engineer Expert certification.
Policies get revised, so confirm the current requirements before you register on the official exam page.
Yes. ActualPDF offers a free demo of the Microsoft Teams Voice Engineer questions, so you can verify the quality personally before purchasing. Your purchase then includes a one-year service warranty: updates are free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your money is protected by a 100% money-back guarantee with defined conditions. Take the Microsoft Teams Voice Engineer exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. You may instead wait for the update version or change to other exam material: exchange for two other exam products of equal value, free, with your original purchase keeping its update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, online 7/24 even on official holidays. Installation is unlimited across your computers.
Microsoft Teams Voice Engineer is organized into 6 official domains. The most heavily weighted are Plan and configure Microsoft Teams Phone (25-30), Plan and configure Teams clients and devices (5-10), and Monitor and troubleshoot Microsoft Teams Phone (15-20). The full breakdown appears above on this page; study the weightings and your preparation priorities set themselves.
Microsoft Teams Voice Engineer Sample Questions:
Your company uses configuration profiles to manage Microsoft Teams-certified IP phones. The Standard configuration profile is applied to the IP phones.
The help desk receives reports that several user phones fail to lock automatically after the timeout period.
You need to verify whether the configuration profile is applied to the problematic phones.
Solution: From Devices in the Microsoft Teams admin center, you locate each affected phone and review the settings on the Details tab.
Does this meet the goal?
- A. No
- B. Yes
Correct Answer: A 🗳️
You need to meet the technical requirements for the returns department.
How should you complete the PowerShell script? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.
Solution: You redirect calls for the call queue to a shared voicemail box.
Does this meet the goal?
- A. No
- B. Yes
Correct Answer: A 🗳️
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You are adding new sites to your company.
The reporting team needs location-based reports in Microsoft Power B1 that include the subnet information of the new sites.
You need to add the information to Microsoft Teams.
What should you do?
- A. From the Microsoft Teams admin center, define a network subnet.
- B. From the Microsoft Teams admin center, define a network topology.
- C. From the Microsoft Call Quality Dashboard, upload tenant data.
- D. From the Microsoft Teams admin center, add the subnets to the Network planner.
Correct Answer: C 🗳️
Your company has a Microsoft Teams Phone deployment that uses Direct Routing and a single carrier.
You deploy a new Session Border Controller (SBC) that shows as healthy in the Microsoft Teams admin center.
You place a test call over the new SBC, and the call succeeds.
When you attempt to transfer the call, the transfer fails. A portion of the SIP ladder is shown in the exhibit. (Click the Exhibit tab.)
What is a possible cause of the issue?
- A. The SSL certificate of the SBC is incorrect.
- B. The Refer on the SBC is misconfigured.
- C. notify is enabled in the SIP options of the SBC.
- D. The carrier rejects the format of the forwarded FROM number.
Correct Answer: B 🗳️
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