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Career Path for Microsoft MB-240 Certification Exam-Passers

The successful candidates who get the passing score in the Microsoft MB-240 exam are eligible for different roles, such as:

Data Analyst;
Solutions Architect with the Internet of Things Skills.
Field Service Engineer;

Payscale.com mentions that a Solutions Architect with the Internet of Things skills can get an annual salary of around $105k. Also, a Data Analyst can ask for an offer of $61k per year as stated by the same site.

The Microsoft Dynamics 365 Field Service exam MB-240 Overview

The Microsoft MB-240 exam checks your proficiency in the Field Service. So, if you want to become a Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate professional and receive a relevant certificate, you need to get through the following exams: PL-200 and MB-240. Exam MB-240 checks how candidates are proficient in working with the Field Service application along with the core customer service app.

The Microsoft MB-240 exam is taken in accordance with the schedule through the Pearson VUE system by creating an MS account. After that, upon the appointed day, you will have 130 minutes to answer about 40-60 objective (MCQ) and multiple-response questions. If you want to get certified, you must bag at least 700 points out of 1000. Moreover, the exam cost depends on the applicant's location. So, the fee for the candidate from the USA is $165. It should be pointed out that academic pricing is applied in most countries apart from China and India.

If you were unable to successfully write the Microsoft test on your first attempt, you have a second chance after 24 hours. Then you can only try again after 14 days’ period. However, take into account that each candidate has only 5 tries to retake the same exam during the year. But in any urgent situation, you can always contact Microsoft support for help.

Microsoft MB-240 Exam Syllabus Topics:

Topic	Details
Topic 1	Manage Inventory and Purchasing Using the Built-In Inventory Management System: This topic equips the Microsoft consultant with the knowledge to manage inventory, warehouses, purchasing, and product returns.
Topic 2	Manage the Field Service Mobile App: In this topic, the Microsoft consultant learns to deliver work orders effectively using the Field Service mobile app. This includes configuring and setting up the app to ensure it supports seamless field operations, a necessary skill for exam success.
Topic 3	Schedule and Dispatch Work Orders: Microsoft consultants delve into managing scheduling options, customizing schedule boards, and configuring the schedule assistant. Proficiency in Universal Resource Scheduling ensures consultants can optimize resource allocation and scheduling processes.
Topic 4	Manage Work Orders and Customer Assets: This section enables the Microsoft consultant to efficiently configure the work order lifecycle and manage incidents, agreements, and inspections. Key focus areas include creating and managing work orders while configuring customer assets.
Topic 5	Implement Microsoft Power Platform: The focus here is on configuring model-driven apps, creating custom apps, and automating workflows. These skills empower Microsoft consultants to extend Field Service functionalities, a critical area to demonstrate competence in the exam.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

Work Orders Management: 15-20%

Managing Incidents: This objective will measure competence in configuring incident types, adding services, products, as well as service tasks to incidents.
Explaining the Lifecycle of Work Orders: This area requires that the learners demonstrate their skills in configuring work orders, stages of work order lifecycle, capabilities, and uses of service accounts, functional locations, and billing accounts.
Creating and Operating Agreements: This section requires one’s competence in determining the timeframe for agreements usage, creating bookings, invoices, and entitlements, and SLAs for agreements.
Creating and Operating Work Orders: The applicants should be able to develop work orders from an opportunity or incident. They should know how to close work orders, configure asset location and hierarchy on work orders, and associate a specific work order with a price list.