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PeopleCert ITILSC-OSA Exam Reference
Preparation Process
Career Benefits
Those students who nail the qualifying test will obtain ITIL Certification in Operational Support and Analysis. Some of the job roles that the certified professionals can think about include a Configuration Manager, a System Software Manager, an Availability Manager, a Network Support Specialist, a Problem Manager, a Database Administrator, an IT Operations Manager, an Application Support Specialist, and a Network Control Manager. The average remuneration for these positions is $98,000 per annum.
The ITILSC-OSA exam is among the tests within the ITIL Service Capability (SC) workstream, where OSA is Operational Support Analysis. This intermediate exam is focused on how to practically apply OSA practices so that there is enabling of event, request, access, problem, IT operations, technical, as well as application management.
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EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Access Management | - Access Management Process
|
| Topic 2: Problem Management | - Problem Management Process
|
| Topic 3: Event Management | - Event Management Process
|
| Topic 4: Service Desk | - Service Desk Function
|
| Topic 5: Technology and Implementation Considerations | - Technology in OSA
|
| Topic 6: Functions and Roles | - Operational Roles & Functions
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| Topic 7: Introduction to Operational Support and Analysis | - Overview of OSA in ITIL Service Lifecycle
|
| Topic 8: Request Fulfilment | - Request Fulfilment Process
|
| Topic 9: Incident Management | - Incident Management Process
|
