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EXIN ITILSC-OSA Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL Intermediate Capability: Operational Support and Analysis (OSA) |
| Exam Number: | ITILSC-OSA |
| Exam Format: | Multiple answer questions, Scenario-based multiple choice |
| Exam Price: | Approximately USD 250 (varies by region and exam institute) |
| Certificate Validity Period: | 3 years |
| Related Certifications: | ITIL Intermediate Capability: Planning, Protection and Optimization (PPO) ITIL Managing Across the Lifecycle (MALC) ITIL Intermediate Capability: Service Offerings and Agreements (SOA) ITIL Foundation |
| Real Exam Qty: | 8 scenario-based multiple choice questions |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% (28/40) |
| Recommended Training: | EXIN Accredited Training Providers |
| Exam Registration: | EXIN ITIL Certification Page |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Computer-based exam (online proctored or test center) |
| Pre Condition: | ITIL Foundation certification is required before taking this exam. |
| Official Syllabus URL: | https://www.exin.com |
EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operational Activities | - IT operations management practices - Monitoring and control activities |
| Service Desk | - Roles and responsibilities of service desk - Service desk structure and models |
| Service Operation Principles | - Purpose and value of Service Operation - Functions and processes in Service Operation lifecycle phase |
| Event Management | - Event correlation and response - Event detection and filtering |
| Request Fulfilment | - Request models and workflows - Standard service requests handling |
| Incident Management | - Major incident handling - Incident lifecycle and workflow |
| Problem Management | - Root cause analysis techniques - Known error database usage |
| Access Management | - Identity and access control principles - Authorization and rights management |
Frequently Asked Questions: EXIN ITIL Service Capability Operational Support and Analysis
EXIN ITIL Service Capability Operational Support and Analysis is an official EXIN certification exam, registered under the code ITILSC-OSA. Passing it awards the ITIL Intermediate (Capability Stream) - Operational Support and Analysis certification, a credential at the Professional level. It also connects to ITIL Foundation, ITIL Intermediate Capability: Service Offerings and Agreements (SOA), ITIL Intermediate Capability: Planning, Protection and Optimization (PPO), ITIL Managing Across the Lifecycle (MALC). The exam is demanding by design, and that difficulty is precisely what makes the credential meaningful for career development.
The EXIN ITIL Service Capability Operational Support and Analysis exam presents 8 scenario-based multiple choice questions questions within 90 minutes. That is a brisk pace, and the candidates who handle it best are the ones who rehearsed it. Use the ActualPDF engine for full timed simulations, practice flagging and returning, and arrive on exam day with a pacing strategy already proven.
Passing EXIN ITIL Service Capability Operational Support and Analysis takes 70% (28/40), and official registration costs Approximately USD 250 (varies by region and exam institute). Retakes bill the full Approximately USD 250 (varies by region and exam institute) again, so preparation is the least expensive insurance available. Let your ActualPDF practice scores guide the timing: book when you clear the requirement consistently, not occasionally.
ITIL Foundation certification is required before taking this exam.
Policies get revised, so confirm the current requirements before you register on the official exam page.
EXIN ITIL Service Capability Operational Support and Analysis registration is handled through the official channels below.
For scheduling purposes: the exam is delivered Computer-based exam (online proctored or test center).
Yes, EXIN recommends the following training for EXIN ITIL Service Capability Operational Support and Analysis candidates.
Complement any training with the 26 practice questions in the ActualPDF ITILSC-OSA package, because repeated application is what turns course knowledge into a passing score.
Yes. ActualPDF offers a free demo of the EXIN ITIL Service Capability Operational Support and Analysis questions, so you can verify the quality personally before purchasing. Your purchase then includes a one-year service warranty: updates are free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your money is protected by a 100% money-back guarantee with defined conditions. Take the EXIN ITIL Service Capability Operational Support and Analysis exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. You may instead wait for the update version or change to other exam material: exchange for two other exam products of equal value, free, with your original purchase keeping its update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, online 7/24 even on official holidays. Installation is unlimited across your computers.
EXIN ITIL Service Capability Operational Support and Analysis is organized into 8 official domains. The most heavily weighted are Operational Activities, Request Fulfilment, and Event Management. The full breakdown appears above on this page; study the weightings and your preparation priorities set themselves.
EXIN ITIL Service Capability Operational Support and Analysis Sample Questions:
Scenario
Vericom is a leading provider of government, business and consumertelecommunication services, and is currently seeking ways in which toimprove its utilization of IT services to drive growth across its' multiplelines of business. One of the largest organizations in the UnitedKingdom, Vericom is comprised of the following business units:
Verinet (providing ADSL, cable, 3GSM, dialup and satellite services)
Infrastructure Services (planning, installing and maintaining the PSTN and mobile
network infrastructure)
VericomTV (Pay TV)
Consumer Sales and Marketing (including 400 Vericom retailoutlets)
Business and Government
Finance and Administration
Information Technology Services (Shared Service Unit, however some business
units also have their own internal service provider)
Human Resources
Vericom Wholesale (for wholesale of Vericom infrastructureservices)
Due to the extensive scope of infrastructure deployed and largeemployee and customer base, Vericom continues to rely on legacysystems for some critical IT services; however this is seen as abarrier to future organizational growth and scalability of servicesoffered. The CIO of Vericom has also raised the concern that whileimprovements to the technology utilized is important, this also needsto be supported by quality IT Service Management practicesemployed by the various IT departments.
The project of improving the IT Service Management practicesemployed by Vericom has been outsourced to external consultantswho are aware of the major IT refresh that is going to be occurringover the next 24 months.
Refer to the scenario.
-- ----- --
Discussions have recently been held regarding the performance ofthe Incident and Problem Management. There has been someconfusion among IT managers as to what metrics demonstrate thequality and performance of these two processes.
From the options below, which represents the best range ofmeasures for evaluating the success of Incident and ProblemManagement?
A)
B)
C)
D)
- A. Option C
- B. Option B
- C. Option A
- D. Option D
Correct Answer: D 🗳️
Functions are best described as?
- A. Closed loop control systems
- B. Self-Contained units of organizations
- C. Inter-related activities with a defined goal or output
- D. A team of IT staff who provide a single point of contact for all user communication
Correct Answer: C 🗳️
The success of Service Operation phase is based on some importantCritical Success Factors. From the options below, which would bethe most important for Service Operation?
- A. Management support for setting up SD Business support to ensure users call Service Desk Champions to lead Service Support Staffing and retention of Service Desk Service management understanding Suitable tools - especially Service Desk Measurement and reporting
- B. Management support for setting up phase Business support to ensure users call Service Desk Champions to lead process implementation Staffing and retention of Service Desk Service management training Suitable tools Measurement and reporting of usage
- C. Management support for using phase Business support to ensure users use Service Desk as little aspossible Champions to drive process usage Staffing and retention of Service Desk Service management usage Suitable tools - especially Incident Management Measurement and reporting of capacity
- D. Management support for setting up phase Business support to ensure users use Service Desk Champions to lead process implementation Staffing and retention of Service Desk Service management training Suitable tools - especially Service Desk Measurement and reporting
Correct Answer: D 🗳️
