EXIN ITIL 4 Foundation - ITILFNDv4

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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which value chain activity is concerned with the availability of service components?

A) Obtain/build
B) Plan
C) Deliver and support
D) Design and transition

2. Which is an activity of the 'incident management' practice?

A) Providing good-quality updates when expected
B) Assessing and prioritizing improvement opportunities
C) Automating service requests to the greatest degree possible
D) Performing service reviews with customers

3. Which statement about the 'service request management' practice is CORRECT?

A) Additional approval is sometimes needed for restoration of service
B) Service requests are fulfilled using simple workflows
C) A new workflow is created for each type of request
D) Financial authorization is sometimes required for service requests

4. Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

A) Problem control
B) Error control
C) Problem identification
D) Problem analysis

5. What is the purpose of the 'incident management' practice?

A) To capture demand for incident resolution and service requests
B) To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
C) To support the agreed service quality by effective handling of all agreed user-initiated service requests
D) To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents

Solutions: