PDF Version DemoPassing Peoplecert ITIL 2011 Foundation is genuinely difficult, and that difficulty is exactly what makes the credential valuable. ActualPDF helps PC0-001 candidates meet the challenge with 131 verified practice questions and service that stays with you until you pass.
Peoplecert PC0-001 Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation Certificate in IT Service Management (ITIL v3 2011) |
| Exam Number: | PC0-001 |
| Certificate Validity Period: | No fixed expiry for ITIL v3 Foundation (legacy certification; subject to transition policies under ITIL 4 program) |
| Passing Score: | 65% (26/40) |
| Exam Price: | Approximately £250–£350 GBP (varies by region and provider) |
| Exam Format: | Multiple response questions, Multiple Choice, Closed book |
| Related Certifications: | ITIL Strategic Leader ITIL Intermediate (Lifecycle & Capability streams) ITIL Practitioner ITIL Managing Professional |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Available Languages: | Additional languages may be available depending on region and exam provider, English |
| Recommended Training: | PeopleCert ITIL Foundation Training |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam or authorized test center delivery |
| Pre Condition: | No formal prerequisites required for ITIL Foundation level certification |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-foundation |
Peoplecert PC0-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Service Lifecycle | - Service Design
|
| ITIL Processes and Functions | - Core ITSM processes
|
| Service Management as a Practice | - Concepts of service and value creation
|
Peoplecert PC0-001 Exam: What Candidates Want to Know
Peoplecert ITIL 2011 Foundation is an official PeopleCert certification exam, registered under the code PC0-001. Passing it awards the ITIL Foundation Certificate in IT Service Management (ITIL v3 2011) certification, a credential at the Foundation level. It also connects to ITIL Managing Professional, ITIL Strategic Leader, ITIL Practitioner, ITIL Intermediate (Lifecycle & Capability streams). The exam is demanding by design, and that difficulty is precisely what makes the credential meaningful for career development.
The Peoplecert ITIL 2011 Foundation exam presents 40 questions within 60 minutes. That is a brisk pace, and the candidates who handle it best are the ones who rehearsed it. Use the ActualPDF engine for full timed simulations, practice flagging and returning, and arrive on exam day with a pacing strategy already proven.
Passing Peoplecert ITIL 2011 Foundation takes 65% (26/40), and official registration costs Approximately £250–£350 GBP (varies by region and provider). Retakes bill the full Approximately £250–£350 GBP (varies by region and provider) again, so preparation is the least expensive insurance available. Let your ActualPDF practice scores guide the timing: book when you clear the requirement consistently, not occasionally.
No formal prerequisites required for ITIL Foundation level certification
Policies get revised, so confirm the current requirements before you register on the official exam page.
Peoplecert ITIL 2011 Foundation registration is handled through the official channels below.
For scheduling purposes: the exam is delivered Online proctored exam or authorized test center delivery.
Yes, PeopleCert recommends the following training for Peoplecert ITIL 2011 Foundation candidates.
Complement any training with the 131 practice questions in the ActualPDF PC0-001 package, because repeated application is what turns course knowledge into a passing score.
Yes. ActualPDF offers a free demo of the Peoplecert ITIL 2011 Foundation questions, so you can verify the quality personally before purchasing. Your purchase then includes a one-year service warranty: updates are free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your money is protected by a 100% money-back guarantee with defined conditions. Take the Peoplecert ITIL 2011 Foundation exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. You may instead wait for the update version or change to other exam material: exchange for two other exam products of equal value, free, with your original purchase keeping its update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, online 7/24 even on official holidays. Installation is unlimited across your computers.
Peoplecert ITIL 2011 Foundation is organized into 3 official domains. The most heavily weighted are ITIL Processes and Functions, ITIL Service Lifecycle, and Service Management as a Practice. The full breakdown appears above on this page; study the weightings and your preparation priorities set themselves.
Peoplecert ITIL 2011 Foundation Sample Questions:
What are customers of IT services who work in the same organization as the service provider known as?
- A. Strategic customers
- B. Valued customers
- C. Internal customers
- D. External customers
Correct Answer: C 🗳️
In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?
- A. Service operation
- B. Service transition
- C. Service design
- D. Service strategy
Correct Answer: C 🗳️
Which one of the following is the purpose of service level management?
- A. To create and populate a service catalogue
- B. To ensure that an agreed level of IT service is provided for all current IT services
- C. To ensure that sufficient capacity is provided to deliver the agreed performance of services
- D. To carry out the service operations activities needed to support current IT services
Correct Answer: B 🗳️
Which of the following is the best definition of service management?
- A. An internationally recognized methodology to provide valuable services to customers
- B. The ability to keep services highly available to meet the business needs
- C. A set of specialized organizational capabilities for providing value to customers in the form of services
- D. A complete set of all the documentation required to deliver world class services to customers
Correct Answer: C 🗳️
Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?
- A. Potential
- B. Preparation
- C. Products
- D. Profit
Correct Answer: C 🗳️
