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IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:

1. The following are reasons why access to information is key. Which is not an ICM OOTB capability?

A) Virtually 360-degree view of case information
B) Access to web based news sources
C) Capture and activation of information in the context of a case
D) Access to critical content for decisions, as evidence in a case and as a source for deeper insights

2. What are the key characteristics of ICM target customers?

A) Industries where a lot of responsibility is given to the decisions of individual knowledge workers
B) Industries where the product is often document: Financial Service. Banking and Insurance
C) Highly regulated industries
D) All of the above

3. Customers that require Social Tools like blogs and wikis and Back-office ECM solutions also need:

A) IBM Content Navigator
B) IBM WebSphere Portal
C) IBM Connections Content Manager
D) IBM Connections Enterprise Content Edition

4. Which common retention schedule gaps are resolved by the IBM Records and Retention Management solution?

A) Enforce certified records management practices on electronically stored information
B) Linkage of relevant legal citations to each of the record classes
C) All of the above
D) Efficient management and application of their retention schedules across multiple jurisdictions

Solutions: