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HP LaserJet Solutions Sample Questions:

1. While helping a customer resolve a residual jam, you discover there is no paper found during the customer's visual check. What should you do next?

A) Ask the customer to cycle the power on and off to clear the error.
B) Dispatch service to perform further diagnostics and tests.
C) Ask the customer to remove and inspect the fuser to see if there is a jam.
D) Guide the customer through a manual sensor test.

2. Certpaper.com has a Color LaserJet 9500 printer and is having a page quality defect. They want to isolate whether it's a problem with the primary transfer or the secondary transfer. How would you isolate the issue?

A) perform disable cartridge check
B) perform a half test to check the issue
C) perform sensor test
D) perform stop test

3. What is the first component to be energized in the warm-up stage of timing sequence?

A) the main motor
B) the cooling fans
C) the fusing assembly
D) the duplex assembly

4. You are troubleshooting a non-functional printer and have identified and analyzed all symptoms associated with the particular problem. What should you do next?

A) Develop an action plan for problem resolution.
B) Determine and prioritize possible causes.
C) Identify a possible solution.
D) Narrow the symptoms to one critical area.

5. What is the first phase of Troubleshooting Methodology?

A) prioritize probable causes
B) using gathered information to determine the problem cause
C) develop a solution path
D) define the symptom

Solutions: