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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which is a key FIRST step for a patient experience professional in implementing a patient and family advisory council?

A) Working with leadership and staff to get buy-in
B) Assembling written training materials
C) Meeting with current volunteers to gather ideas
D) Inviting community members to join

2. Who is required to be named in a resolution letter in response to a patient grievance?

A) The nurses and doctors who cared for the patient
B) The nurse manager of the unit where the patient stayed
C) The chief experience officer of the hospital
D) The hospital contact person

3. The spouse of a dying patient continuously asks to speak to multiple members of the healthcare team and seems to be confused about the next steps in the patient's care. Why is the best course of action a family meeting with the members of the multidisciplinary team?

A) To avoid splitting the staff and creating an ambiguous atmosphere for the patient and the staff
B) To discuss palliative care, which is the most important aspect of the situation
C) To ensure that all stakeholders review the plan of care in a collaborative manner
D) To support the spouse, who needs more support than the patient at this time

4. A new patient check-in process was implemented to reduce wait time. What is the BEST approach to examine if the updated process is meeting its intended goal?

A) Role play scenario
B) Quantitative survey
C) Direct observation
D) Patient focus group

5. A non-English-speaking patient is asking questions that indicate a lack of understanding of the procedure that the patient is about to undergo. Which component of the patient ' s rights has been neglected?

A) Informed consent
B) Patient's right to file a complaint
C) Confidentiality of personal health information
D) Respect for cultural diversity

Solutions: