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IBM C2010-591 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Define Key IT Service and Asset Management Products | 22% | - Understand ITIL alignment with IBM solutions - Describe integration capabilities between Tivoli products - Identify IBM Tivoli Service Delivery portfolio components |
| Topic 2: Plan Implementation and Integration | 18% | - Outline installation and configuration steps - Address security and access control requirements - Identify integration points with existing systems |
| Topic 3: Support and Troubleshooting Fundamentals | 16% | - Understand logging and monitoring tools - Outline maintenance and upgrade procedures - Identify common issues and resolution paths |
| Topic 4: Create and Justify Solution Design Recommendations | 24% | - Define scalability and performance considerations - Recommend product licensing and deployment models - Design high-level architecture |
| Topic 5: Understand Customer Requirements and Business Context | 20% | - Gather business and technical requirements - Map requirements to solution capabilities - Identify stakeholders and use cases |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. How can workflow-driven change processes reduce costs?
A) Because workflows can be developed in an integrated development environment using a platform independent workflow programming language.
B) By interfacing with multiple technology APIs to implement unattended changes.
C) Because the same custom workflow-driven change processes can be reused by multiple customers.
D) By making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.
2. The IBM SrnartCloud Control Desk is based on a common platform, the Tivoli Process Automation Engine (TPAE). What two capabilities does TPAE provide? (Choose two.)
A) A common user interface and GUI editor.
B) A service catalog for publishing self-help services to end users.
C) Compliance support through e-Signature and e-Audit.
D) An incident handling capability.
E) A scanning tool for identifying deployed IT infrastructure components
3. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 30 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell is recommended to run maximo.ear?
A) One is enough
B) At least three
C) At least five
D) At least two
4. Which statement describes functional components provided by IBM Tivoli Provisioning Manager?
A) They provide customers with access to knowledge search, the ability to log incidents into Incident Management, check status of existing incidents, provide information on system outages, show frequently asked questions, and perform other automated services such as ID Management.
B) They provide processes that join financial, contractual, and inventory functions to support life cycle management for hardware and software assets within the IT environment.
C) They provide automated configuration of IT resources in response to a service request or other trigger; they may include all levels of configuration such as network setup, storage allocation, partition preparation, base builds, application loads, cluster definition, etc.
D) They provide services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, organizations, and products.
5. A customer's IT hosting environment consists of server, storage, and data center services. Assuming IBM SmartCloud Control Desk is used to manage IT assets in the environment, which scanning tool also needs to be deployed and integrated in order to perform reconciliation of authorized vs actual software assets?
A) IBM Tivoli Provisioning Manager
B) IBM Tivoli Usage and Accounting Manager
C) IBM Tivoli Application Dependency and Discovery Manager
D) IBM Tivoli License Compliance Manager
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: D |
