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IBM A2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request and Incident Management | - Service request lifecycle and fulfillment process - Service catalog design and usage - Incident management workflows and resolution |
| Topic 2: Tivoli Service Automation Manager Concepts | - Service provisioning and orchestration - Resource lifecycle management - Workflow automation and task execution |
| Topic 3: Integration and Architecture | - Integration with ITSM tools and service desk systems - Architecture components of Tivoli automation solutions - Data flow and system interoperability |
| Topic 4: Deployment and Operations | - Installation and configuration basics - Operational monitoring and maintenance - Troubleshooting common automation issues |
| Topic 5: Tivoli Service Delivery and Automation Overview | - IBM Tivoli service management and automation portfolio overview - Process automation concepts and business value - IT service management (ITSM) fundamentals |
IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
A customer is planning to implement IBM SmartCloud Control Desk to automate simple incident, problem, and change management processes as well as to provide a service catalog to the 1,500 end users for ordering the IT services.
In order to implement this solution which edition of IBM SmartCloud Control Desk should be recommended?
- A. IBM SmartCloud Control Desk
- B. IBM SmartCloud Control Desk Entry Edition
- C. IBM SmartCloud Control Desk for Internal Service Providers Edition
- D. IBM SmartCloud Control Desk for Managed Service Providers Edition
Correct Answer: A 🗳️
Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?
- A. Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager
- B. Impact Assessment; part of IBM SmartCloud Control Desk
- C. Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager
- D. Impact Analysis; part of IBM SmartCloud Control Desk
Correct Answer: D 🗳️
What is one aspect of the environment that is important for sizing an IT service management solution?
- A. quantity of people involved in the service management processes
- B. types of security protocols in use
- C. IT processes in use
- D. IT staff certifications
Correct Answer: A 🗳️
The IBM SrnartCloud Control Desk is based on a common platform, the Tivoli Process Automation Engine (TPAE). What two capabilities does TPAE provide? (Choose two.)
- A. A common user interface and GUI editor.
- B. A service catalog for publishing self-help services to end users.
- C. Compliance support through e-Signature and e-Audit.
- D. An incident handling capability.
- E. A scanning tool for identifying deployed IT infrastructure components
Correct Answer: A,C 🗳️
Which business process can be implemented with a CMDB solution?
- A. Software configuration management
- B. Database discovery
- C. Change management
- D. Configuration item audit and reconciliation
Correct Answer: D 🗳️
