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Avaya 6201.1 Exam Syllabus Topics:

Section	Objectives
Contact Center Implementation	- Call center configuration 1. Agent and queue configuration 2. Skills-based routing concepts
Avaya Aura Communication Manager Core Concepts	- System architecture and components 1. Communication Manager fundamentals 2. Call routing and dial plan concepts
Integration and System Operations	- Avaya Aura integration components 1. System Manager and Session Manager interaction 2. Trunking and connectivity basics
Avaya Call Management System (CMS)	- CMS administration and reporting 1. User management and permissions 2. CMS Supervisor usage and configuration

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question #1

Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A. Tape backup is called CMSADM, while network backup is referred as Maintenance.
B. MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
C. Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
D. ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content

Reveal Solution Discussion 0

Correct Answer: D 🗳️

Question #2

Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A. From the CMS menu. Maintenance Connection Status shows a link operational.
B. The /cms/install/logdir/admin. log shows a link is operational.
C. The arrow an the CMS menu is up
D. From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
E. The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.

Reveal Solution Discussion 0

Correct Answer: A,B,C 🗳️

Question #3

A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)