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Avaya 6207.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture and Planning | 20% | - Avaya Aura Contact Recording (ACR) architecture - Network and protocol considerations - Capacity planning and sizing - Avaya Aura Quality Monitoring (AQM) architecture - System requirements and compatibility |
| Topic 2: Security and Compliance | 10% | - Data security and encryption - Regulatory compliance requirements - Access control and audit trails |
| Topic 3: Installation and Deployment | 25% | - Integration with Avaya Aura Contact Center - Server and software installation - Licensing and activation - Post-installation verification - High availability and redundancy setup |
| Topic 4: Maintenance and Troubleshooting | 15% | - Log analysis and diagnostics - Backup and disaster recovery - Software updates and patches - Common recording/monitoring issues - System monitoring and logging |
| Topic 5: Configuration and Administration | 30% | - Call capture methods and triggers - Replay, retrieval and export settings - Storage management and retention policies - User roles and permissions - Quality monitoring forms and scoring - Recording policies and rules |
