[Jul-2021] Valid Way To Pass SAP Exam Dumps with C-C4H510-04 Exam Study Guide
All C-C4H510-04 Dumps and SAP Certified Application Associate - SAP Service Cloud 2011 Training Courses Help candidates to study and pass the Exams hassle-free!
NEW QUESTION 38
Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?
- A. Document types
- B. Service category
- C. Maintenance plan
- D. Priority
Answer: B
NEW QUESTION 39
How can you restrict access to Product View?
- A. Sales Data of Employee
- B. Service Unit of Employee
- C. Employee
- D. Territories
Answer: A
NEW QUESTION 40
Which item can be assigned to organizational structures, team assignments, and workflow rules?
- A. Business user
- B. Service agent
- C. Business role
- D. Employee
Answer: A
NEW QUESTION 41
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct Answers to this question.
- A. Add a reference to an account.
- B. Add an account team member.
- C. Use e-mail as a response to a ticket.
- D. Add a reference to a service contract.
Answer: A,C
NEW QUESTION 42
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct Answers to this question.
- A. Ticket Priority
- B. Ticket Type
- C. Service Category
- D. Installed Base
- E. Ticket ID
Answer: A,B,C
NEW QUESTION 43
When should you use the templates provided in the Data Workbench?
- A. When customer data needs to be loaded quickly
- B. When there is unstructured legacy data
- C. When the Mass Change Account Data tool is used
- D. When data volume is low
Answer: A
NEW QUESTION 44
Which settings can you control for the e-mail channel setup? Note: There are 3 correct Answers to this question.
- A. Ticket type
- B. Channel type
- C. Mashup service
- D. Notification type
- E. Channel direction
Answer: A,B,E
NEW QUESTION 45
Which option do you have to mark a field as mandatory?
- A. Use Key user tool adaptation
- B. Disable personalization settings
- C. Page layout configuration
- D. Maintenance of access restrictions in the business role
Answer: A
NEW QUESTION 46
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed. Which option should you enable on the ticket template to avoid creation of multiple tickets?
- A. Consider maintenance plan condition
- B. Consider delay
- C. Consider contract status
- D. Consider ticket resolved on date
Answer: D
NEW QUESTION 47
What does the system automatically generate when you create a new employee in SAP Service Cloud?
- A. Business user
- B. Service agent
- C. Organizational unit
- D. Workflow rule
Answer: A
NEW QUESTION 48
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct Answers to this question.
- A. Set the access rights to edit.
- B. Set the read and write access to restricted.
- C. Set the read access to restricted.
- D. Set the write access to restricted.
- E. Set the access rights to display.
Answer: B,C,D
NEW QUESTION 49
Which of the following options can be used to control the access rights of a user in transactions? Note:
There are 2 correct Answers to this question.
- A. Configure Work Distribution Rules for Employees
- B. Usage of Delegates
- C. Activate Scoping Item Determination for Territory Owner in Transaction
- D. Assign Restriction Rules
Answer: C,D
NEW QUESTION 50
You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for that? Note: There are 2 correct Answers to this question.
- A. The determination rules have been configured, but not activated.
- B. A workflow rule has to be scheduled to trigger the determination.
- C. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
- D. The question related to SLAs must be activated in project scoping.
Answer: A,D
NEW QUESTION 51
Which of the following options are possible for permissions?
- A. Restricted access rights override any unrestricted access you have defined.
- B. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
- C. You can decide, per view, if the access rights should override any restrictions you have defined or not.
- D. Unrestricted access rights override any restrictions you have defined.
Answer: D
NEW QUESTION 52
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?
- A. Document an influencer story.
- B. Report a ticket.
- C. Send an e-mail to SAP Cloud Support.
- D. Create an incident.
Answer: D
NEW QUESTION 53
What is required to set up the organizational structure correctly?
- A. The root node/uppermost node must be defined as a sales organization.
- B. The root node/uppermost node must be defined as a service organization.
- C. The root node/uppermost node must be defined as an enterprise.
- D. The root node/uppermost node must be defined as a company.
Answer: D
NEW QUESTION 54
You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?
- A. Cross-selling list
- B. Pricing procedure
- C. Price scale
- D. Price list
Answer: B
NEW QUESTION 55
Which of the following options are features within the Analytics framework? Note: There are 2 correct Answers to this question.
- A. You can create new custom reports based on join data sources.
- B. With the mashup approach, offline access to an SAP BusinessObjects BI system is available.
- C. You can add custom fields in data sources and reports.
- D. With the Dashboard Designer, KPIs can be joined to a new data source.
Answer: A,C
NEW QUESTION 56
Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?
- A. Routing rules
- B. Knowledge base
- C. Templates
- D. Workflow rules
Answer: C
NEW QUESTION 57
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct Answers to this question.
- A. Activate Live Activity Configuration.
- B. Set up an approval process.
- C. Create a customer and assign an e-mail address.
- D. Define a template.
Answer: C,D
NEW QUESTION 58
What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct Answers to this question.
- A. Ad-hoc broadcasting
- B. On specific report creation
- C. Periodic scheduling
- D. On every save of the report
Answer: A,C
NEW QUESTION 59
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
- A. Configure a service catalogue
- B. Integrate MindTouch
- C. Setup a knowledge base for service contracts
- D. Activate scoping item "Create Service Requests from Incoming E-Mail"
Answer: B
NEW QUESTION 60
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