C-C4H510-04 Free Exam Questions & Answers PDF Updated on Nov-2021
Latest C-C4H510-04 Exam Dumps Recently Updated 82 Questions
NEW QUESTION 33
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct Answers to this question.
- A. FSM
- B. Time recording
- C. MRS
- D. Manual Routing
- E. Activity Planner
Answer: A,C,D
NEW QUESTION 34
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct Answers to this question.
- A. Activate Live Activity Configuration.
- B. Create a customer and assign an e-mail address.
- C. Define a template.
- D. Set up an approval process.
Answer: B,C
NEW QUESTION 35
Which objects are required to create a service ticket? Note: There are 2 correct Answers to this question.
- A. Transaction
- B. Customer
- C. Maintenance plan
- D. Contracts
Answer: A,B
NEW QUESTION 36
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. HTML mashups
- B. ABAP mashups
- C. URL mashups
- D. Internal mashups
Answer: A,C
NEW QUESTION 37
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct Answers to this question.
- A. Use e-mail as a response to a ticket.
- B. Add an account team member.
- C. Add a reference to a service contract.
- D. Add a reference to an account.
Answer: A,D
NEW QUESTION 38
Which of the following elements needs to be activated in the scoping? Note: There are 2 correct Answers to this question.
- A. Sales Contact
- B. Service Contract Management
- C. Registered Products and Installed Bases
- D. Service Notification
Answer: B,C
NEW QUESTION 39
Which option do you have to mark a field as mandatory?
- A. Maintenance of access restrictions in the business role
- B. Page layout configuration
- C. Use Key user tool adaptation
- D. Disable personalization settings
Answer: C
NEW QUESTION 40
Which item can be assigned to organizational structures, team assignments, and workflow rules?
- A. Employee
- B. Service agent
- C. Business user
- D. Business role
Answer: C
NEW QUESTION 41
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
- A. One time - no condition, time and counter-based
- B. One time, fixed
- C. Absolute, counter-based
- D. One time, time and counter-based
Answer: D
NEW QUESTION 42
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct Answers to this question.
- A. The activity list is automatically generated by the system based on your scoping decisions.
- B. Scoping is automatically generated by the system based on your fine-tuning decisions.
- C. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
- D. Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.
Answer: A,C
NEW QUESTION 43
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
- A. Integrate MindTouch
- B. Configure a service catalogue
- C. Activate scoping item "Create Service Requests from Incoming E-Mail"
- D. Setup a knowledge base for service contracts
Answer: A
NEW QUESTION 44
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct Answers to this question.
- A. Service Category
- B. Ticket Type
- C. Ticket Priority
- D. Installed Base
- E. Ticket ID
Answer: A,B,C
NEW QUESTION 45
Which of the following applies to time recording? Note: There are 3 correct Answers to this question.
- A. Code list restrictions are not possible for the Time Type field.
- B. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
- C. Time sheets can be submitted for approval.
- D. Time recording can be done online or in offline mode.
- E. You can activate Microsoft Outlook integration for time recording.
Answer: B,C,D
NEW QUESTION 46
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. Data Workbench
- B. Workflow With Action Account Creation
- C. Online Maintenance
- D. Mass Change Account Data
Answer: A,B
NEW QUESTION 47
In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?
- A. The warranty is set to active.
- B. The warranty is expired.
- C. The ticket is escalated.
- D. The registered product has no installed base assignment.
Answer: B
NEW QUESTION 48
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Standard reports
- B. Interactive dashboards
- C. Inner join data sources
- D. Web service message monitoring
- E. Custom reports
Answer: A,B,E
NEW QUESTION 49
Which service objects can you assign to an installed base? Note: There are 2 correct Answers to this question.
- A. Maintenance plan
- B. Visit
- C. Contract
- D. Ticket
Answer: A,C
NEW QUESTION 50
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-Mails)?
- A. Switch from channel direction inbound to outbound.
- B. Switch from channel type B2C to B2B.
- C. Switch from channel direction outbound to inbound.
- D. Switch from channel type B2B to B2C.
Answer: C
NEW QUESTION 51
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct Answers to this question.
- A. Registered products
- B. Installed bases
- C. Service contracts
- D. Contacts
Answer: A,D
NEW QUESTION 52
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct Answers to this question.
- A. Absolute
- B. Cyclical
- C. Recall
- D. Counter-based
Answer: A,B
NEW QUESTION 53
What are the steps required to set up an approval process? Note: There are 3 correct Answers to this question.
- A. Configure a resource scheduler.
- B. Set validity from and to dates.
- C. Copy an existing approval process and modify the details.
- D. Create a new registered product.
- E. Configure process steps and define work distribution.
Answer: B,C,E
NEW QUESTION 54
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Employee work distribution
- B. Territory work distribution
- C. Organizational work distribution
- D. Service category distribution
- E. Account work distribution
Answer: A,B,C
NEW QUESTION 55
Which data is bidirectionally synchronized between SAP Service Cloud and SAP Field Service Management?
- A. Tickets or Service Call
- B. Products
- C. Employees
- D. Accounts
Answer: A
NEW QUESTION 56
Which business function in the account master will block the release of quotes to SAP S/4HANA?
- A. Sales support block
- B. Credit limit check
- C. Delivery block
- D. Prospect
Answer: D
NEW QUESTION 57
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SAP C-C4H510-04 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Data Management 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. |
| Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
| Personalization and Extensibility < 8% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
| User Management 8% - 12% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. |
| Service Objects > 12% | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. |
| Contracts and Case Management < 8% | Explain Contracts & Case Management in Service Tickets. |
| Service Elements and Notification 8% - 12% | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. |
| Maintenance Plan < 8% | Explain Maintenance Plan & its usage in Service Tickets |
| Service Business Process 8% - 12% | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. |
| Reporting < 8% | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. |
| Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
SAP Service Cloud Certification Exam Details:
| Number of Questions | 80 |
| Exam Name | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Level | Associate |
| Exam Price | $550 (USD) |
| Reference Books | C4H440, C4H510 |
| Duration | 180 mins |
| Passing Score | C_C4H510_04 - 63% |
| Sample Questions | SAP Service Cloud Certification Sample Questions |
| Schedule Exam | SAP Training |
| Exam Code | C_C4H510_04 |
SAP C-C4H510-04 Real 2021 Braindumps Mock Exam Dumps: https://www.actualpdf.com/C-C4H510-04_exam-dumps.html
