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WGU Managing-Human-Capital Exam Syllabus Topics:

Topic	Details
Topic 1	Maximizing Employee Contribution: This section of the exam measures skills of Business Managers and covers strategies to maximize employee contribution to organizational excellence. Learners investigate methods for leveraging employee strengths and capabilities to achieve business objectives. The material focuses on how managers can create environments where employees are empowered to contribute their best work and how individual contributions integrate to create overall organizational excellence.
Topic 2	Managing Human Capital: Managing Human Capital focuses on strategies and tools that managers use to maximize employee contribution and create organizational excellence. You will learn talent management strategies to motivate and develop employees as well as best practices to manage performance for added value.
Topic 3	Performance Management Best Practices: This section of the exam measures skills of Human Resource Managers and covers best practices to manage performance for added value. Learners examine systems and processes for measuring, evaluating, and improving employee performance. The content addresses how managers can establish clear performance expectations, provide effective feedback, conduct performance reviews, and implement improvement plans that drive individual and organizational results.
Topic 4	Employee Motivation and Development: This section of the exam measures skills of Organizational Development Specialists and covers strategies to motivate and develop employees for optimal performance. Learners study approaches for understanding employee motivation factors and creating development opportunities. The material focuses on techniques managers use to enhance employee skills, encourage professional growth, and build a motivated workforce that contributes to organizational success.
Topic 5	Talent Management Strategies: This section of the exam measures skills of Human Resource Managers and covers talent management strategies to motivate and develop employees. Learners explore methods for attracting, developing, and retaining talent within organizations. The content addresses how managers can implement effective talent management programs that align employee capabilities with organizational goals and foster employee engagement and productivity.

Reference: https://www.wgu.edu/online-business-degrees/human-resources-masters-program.html

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WGU Managing Human Capital C202 Sample Questions:

Question #1

Which type of benefit is typically more secure for unionized workers than for nonunionized workers?

A. Guaranteed pensions
B. Merit pay
C. 401(k) plans
D. Individual bonuses

Reveal Solution Discussion 0

Correct Answer: A 🗳️

Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).

Question #2

An employee was surprised to receive low rankings from a manager on a performance evaluation. The employee was unaware that some of the goals that caused the low rankings were job expectations because the manager had never discussed the goals with the employee.
Which obstacle to effective performance management is illustrated in this example?

A. Having personal standards that are too high for the employee's position
B. Committing a leniency error in the employee's performance evaluation
C. Failing to develop a performance plan with the employee
D. Showing bias in comparing the employee to other employees

Reveal Solution Discussion 0

Correct Answer: C 🗳️

Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).

Question #3

What guides the development of training content and delivery methods?

A. Learning objectives
B. Training goals
C. Evaluation methods
D. Company needs

Reveal Solution Discussion 0

Correct Answer: A 🗳️

Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).

Question #4

Which scenario is an example of a procedure?

A. A store manager does not allow any employee to leave until their workstation is audited.
B. A store manager says that they like it when employees clean their workstations.
C. A store manager trusts employees to clean their workstations.
D. A store manager requires all employees to clean their workstations at the end of each shift.

Reveal Solution Discussion 0

Correct Answer: D 🗳️

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Question #5

What makes an organization a closed union shop?