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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Leadership Concepts and Practices | 25% | - Leadership Traits, Behaviors, and Styles - Ethical Leadership and Trust - Contingency and Situational Leadership - Power, Influence, and Politics |
| Organizational Environment and Outcomes | 10% | - Organizational Effectiveness and Performance - Workplace Diversity and Inclusion - Stress Management and Well-being |
| Organizational Structure and Culture | 15% | - Organizational Design and Structure Types - Organizational Culture and Socialization - Organizational Change and Innovation |
| Individual Behavior and Processes | 25% | - Decision Making and Problem Solving - Motivation Theories and Applications - Emotions, Attitudes, and Job Satisfaction - Personality, Perception, and Values |
| Team and Group Dynamics | 25% | - Team Roles, Norms, and Cohesion - Group Development and Types of Teams - Conflict Management and Negotiation - Communication Processes and Barriers |
WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:
Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions.
Which suggested action can the company take to increase group cohesiveness?
Select one.
- A. Make the group larger
- B. Establish more rigid roles for group members
- C. Physically isolate the group
- D. Decrease the difficulty of becoming a group member
Correct Answer: C 🗳️
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How can an organization transmit its culture to its employees?
Choose 1 answer
- A. By analyzing employee gripes and complaints
- B. By influencing the balance of employees' cultural backgrounds
- C. By requiring employees to memorize the mission statement
- D. By using material symbols and specific language
Correct Answer: D 🗳️
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
When organizing a team to develop a new quality control system, management wanted to assign team members having characteristics common to effective teams.
Which list specifies common characteristics of effective teams?
Choose 1 answer
- A. Group performance evaluation, members who score low on the personality characteristic of extroversion, and effective leadership
- B. A climate of trust, members who fill role demands, and a large team size
- C. A manageable level of conflict, members who are conscientious, and effective leadership
- D. Group performance evaluation, absence of conflict, and members who fill role demands
Correct Answer: C 🗳️
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What is a personal view of how one is supposed to act in a given group situation?
Select one.
- A. Role conflict
- B. Role expectation
- C. Role perception
- D. Role identity
Correct Answer: C 🗳️
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What is a purpose of employee performance evaluations?
Choose 1 answer
- A. To measure the physiological symptoms of organizational dysfunctionality
- B. To provide feedback and determine reward allocations
- C. To serve as a screening device for selecting new employees
- D. To determine who is best tuned to organizational politics
Correct Answer: B 🗳️
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