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WGU Operations Management (C215, VDC2) Sample Questions:

1. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?

A) Reward employees; motivate staff performance; manage operations planned changes
B) Review and recommend product changes; satisfy customer needs; open communication
C) Enhance competition; understand consumer preferences; maintain communication with operations
D) Baseline for managing quality process; investment in preventative costs; budgeting

2. A manufacturing company decides to open a new distribution center location in order to minimize distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new distribution center should be located?

A) By using the break-even analysis
B) By using the transportation method
C) By using the load-distance model
D) By using the center-of-gravity approach

3. Why might a company avoid using demand-based options such as inventory and backorders over a long period of time?

A) It negatively affects subcontracting.
B) It is time consuming.
C) It negatively affects hiring and firing.
D) It is more risky.

4. What are two common drawbacks of implementing an enterprise resource planning (ERP) solution?
Choose 2 answers

A) It must always be customized and too much customization may slow down projects.
B) The cost savings and/or payback is impossible to measure in terms of bottom line.
C) It requires extensive, often complex, training.
D) It takes a long time to implement and to see any benefits.

5. What are two ways management can assist employees' focus in a just-in-time (JIT) processing environment?
Choose 2 answers

A) Require workers to use free time to do quality control charting
B) Ensure that workers receive multifunctional training
C) Develop an incentive system to reward workers for their efforts
D) Separate the cultures in the organization so there will be no conflicts

Solutions: