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Cisco 642-241 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Unified Contact Center Enterprise Design (UCCED) |
| Exam Number: | 642-241 |
| Exam Duration: | 90 minutes |
| Exam Format: | Scenario-Based, Multiple Choice (Multiple Answers), Multiple Choice (Single Answer) |
| Exam Price: | $350 USD |
| Related Certifications: | Unified Contact Center Enterprise Specialist CCNP Collaboration |
| Available Languages: | English |
| Certificate Validity Period: | 3 years |
| Real Exam Qty: | 65β75 |
| Passing Score: | 825 / 1000 |
| Recommended Training: | Designing Cisco Unified Contact Center Enterprise (UCCED) Replacement Exam: 500-440 |
| Exam Registration: | Pearson VUE (archived) |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Retired, previously available via Pearson VUE: onsite testing center or online proctored |
| Pre Condition: | Basic knowledge of Cisco Unified Communications, UCCE architecture, and networking; recommended experience with UCCE deployment |
| Official Syllabus URL: | https://learningcontent.cisco.com/documents/exam-topics/500-440-ucced.pdf (replacement) |
Cisco 642-241 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Design Methodology & Requirements Gathering | 11% | - Define design constraints and assumptions - Analyze business and technical requirements |
| Call Flow & Routing Design | 22% | - Integration with CVP and gateways - Scripting and routing logic - Inbound call flow design - Courtesy Callback and queuing |
| Post-Deployment & Sizing Tools | 10% | - Validation and documentation - Cisco UCCE Sizing Tool usage |
| Cisco Unified Communications Manager Integration | 19% | - Cluster over WAN and redundancy - CTI Manager and device integration - CUCM design considerations for UCCE |
| Advanced Features & Special Design Considerations | 15% | - Mobile Agent and Remote Agent design - Outbound Option and SIP Dialer - Virtualization and consolidated design - Security and network infrastructure |
| UCCE Architecture & Component Design | 23% | - High availability and redundancy - Router, Logger, PG, VRU, and HDS design - Deployment models: PCCE, UCCE, Hosted - Sizing and capacity planning |
642-241 (Cisco) Exam FAQ: Trusted Answers
Cisco Unified Contact Center Enterprise Design (UCCED) is an official Cisco certification exam, registered under the code 642-241. Passing it awards the Unified Contact Center Enterprise Specialist certification, a credential at the Professional / Specialist level. It also connects to CCNP Collaboration, Unified Contact Center Enterprise Specialist. The exam is demanding by design, and that difficulty is precisely what makes the credential meaningful for career development.
The Cisco Unified Contact Center Enterprise Design (UCCED) exam presents 65β75 questions within 90 minutes. That is a brisk pace, and the candidates who handle it best are the ones who rehearsed it. Use the ActualPDF engine for full timed simulations, practice flagging and returning, and arrive on exam day with a pacing strategy already proven.
Passing Cisco Unified Contact Center Enterprise Design (UCCED) takes 825 / 1000, and official registration costs $350 USD. Retakes bill the full $350 USD again, so preparation is the least expensive insurance available. Let your ActualPDF practice scores guide the timing: book when you clear the requirement consistently, not occasionally.
Basic knowledge of Cisco Unified Communications, UCCE architecture, and networking; recommended experience with UCCE deployment
Policies get revised, so confirm the current requirements before you register on the official exam page.
Cisco Unified Contact Center Enterprise Design (UCCED) registration is handled through the official channels below.
For scheduling purposes: the exam is delivered Retired, previously available via Pearson VUE: onsite testing center or online proctored.
Yes, Cisco recommends the following training for Cisco Unified Contact Center Enterprise Design (UCCED) candidates.
Complement any training with the 130 practice questions in the ActualPDF 642-241 package, because repeated application is what turns course knowledge into a passing score.
Yes. ActualPDF offers a free demo of the Cisco Unified Contact Center Enterprise Design (UCCED) questions, so you can verify the quality personally before purchasing. Your purchase then includes a one-year service warranty: updates are free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your money is protected by a 100% money-back guarantee with defined conditions. Take the Cisco Unified Contact Center Enterprise Design (UCCED) exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. You may instead wait for the update version or change to other exam material: exchange for two other exam products of equal value, free, with your original purchase keeping its update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, online 7/24 even on official holidays. Installation is unlimited across your computers.
Cisco Unified Contact Center Enterprise Design (UCCED) is organized into 6 official domains. The most heavily weighted are Post-Deployment & Sizing Tools (10%), Advanced Features & Special Design Considerations (15%), and UCCE Architecture & Component Design (23%). The full breakdown appears above on this page; study the weightings and your preparation priorities set themselves.
Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
Which two of these are sizing considerations for an IVR Peripheral Gateway for the Cisco Unified Contact Center Enterprise solution 7.5(x)? (Choose two.)
- A. An IVR Peripheral Gateway can support up to 9,999 sessions or ports across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
- B. An IVR Peripheral Gateway can support a mix of Service Control Interface (SCI) and Call Routing Interface (CRI) across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
- C. An IVR Peripheral Gateway can support up to 80 Peripheral Interface Managers (PIMs) coloaded on the same MCS 7845 class server.
- D. An IVR Peripheral Gateway can support up to 40 calls per second across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
Correct Answer: B,D π³οΈ
When is a call type assigned to a call in the Cisco Unified Contact Center Enterprise system?
- A. when the call is routed to an agent
- B. when a call-routing script hits the first Queue to Skill Group node
- C. when the call terminates and data is written to the Cisco TCD table
- D. when the call is first post-routed from Cisco Unified Communications Manager
Correct Answer: D π³οΈ
When using the Cisco Unified Communications Manager Extension Mobility feature with Cisco Unified Contact Center Enterprise, which two are the correct sequences for agent login and logout? (Choose two.)
- A. Log in to Cisco Agent Desktop followed by Extension Mobility.
- B. Log out of Extension Mobility followed by Cisco Agent Desktop.
- C. Log in to Extension Mobility followed by Cisco Agent Desktop.
- D. Log out of Extension Mobility and Cisco Agent Desktop at the same time.
- E. Log out of Cisco Agent Desktop followed by Extension Mobility.
- F. Log in to Extension Mobility and Cisco Agent Desktop at the same time.
Correct Answer: C,E π³οΈ
Which two functions can the Cisco Unified IP IVR perform in a Cisco Unified Contact Center Enterprise environment? (Choose two.)
- A. prompt and collect
- B. call control
- C. queuing controlled by Cisco Unified ICM
- D. voicemail
Correct Answer: A,C π³οΈ
Which one of the following types of traffic from the PG to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?
- A. skill group data
- B. Real-Time Monitoring
- C. routing and DMP control traffic
- D. configuration requests
Correct Answer: C π³οΈ
