PDF Version DemoThree versions, one standard of quality: the Microsoft Troubleshooting Microsoft Exchange Online package from ActualPDF comes as a printable PDF, a Windows test engine, and an online version that candidates increasingly prefer for studying on any device. All carry the same MS-220 questions.
Microsoft MS-220 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Troubleshooting Microsoft Exchange Online |
| Exam Number: | MS-220 |
| Exam Format: | Multiple-choice, Multiple-answer |
| Certificate Validity Period: | 2 years |
| Available Languages: | Chinese (Simplified), English |
| Exam Price: | $165 USD (varies by region) |
| Passing Score: | 700 (scale 1000) |
| Real Exam Qty: | 40-60 |
| Exam Duration: | 150 minutes |
| Recommended Training: | Microsoft Learn Study Guide |
| Exam Registration: | Pearson VUE Microsoft Exam Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers; exam retired July 31, 2023 |
| Pre Condition: | No formal prerequisites; recommended experience with Exchange Online, PowerShell, and hybrid environments |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-220/ |
Microsoft MS-220 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshoot mail client issues | 20-25% | - Resolve Outlook connectivity and profile issues - Fix mobile device and ActiveSync problems - Address mailbox settings and calendar sharing issues - Troubleshoot Outlook on the web access and functionality |
| Troubleshoot compliance and retention issues | 25-30% | - Troubleshoot in-place holds and litigation holds - Manage retention policies and retention labels - Address data loss prevention (DLP) issues - Resolve eDiscovery and content search problems |
| Troubleshoot mail flow issues | 20-25% | - Resolve send/receive failures, delays, and NDRs - Address issues with attachments and Defender for Office 365 - Troubleshoot mail flow rules and routing issues - Interpret message headers and message trace results |
| Troubleshoot hybrid and migration issues | 10-15% | - Address coexistence and free/busy sharing problems - Resolve hybrid configuration wizard and connectivity problems - Troubleshoot mailbox migration batches and failures - Fix directory synchronization issues |
| Troubleshoot Exchange Online configuration issues | 15-20% | - Troubleshoot email address policies and accepted domains - Resolve permissions and access control problems - Manage mailbox and recipient configuration - Fix mailbox database and quota issues |
Frequently Asked Questions: Microsoft Troubleshooting Microsoft Exchange Online
Microsoft Troubleshooting Microsoft Exchange Online is an official Microsoft certification exam, registered under the code MS-220. Passing it awards the Microsoft 365 Certified: Exchange Online Support Engineer Specialty certification, a credential at the Specialty level. The exam is demanding by design, and that difficulty is precisely what makes the credential meaningful for career development.
The Microsoft Troubleshooting Microsoft Exchange Online exam presents 40-60 questions within 150 minutes. That is a brisk pace, and the candidates who handle it best are the ones who rehearsed it. Use the ActualPDF engine for full timed simulations, practice flagging and returning, and arrive on exam day with a pacing strategy already proven.
Passing Microsoft Troubleshooting Microsoft Exchange Online takes 700 (scale 1000), and official registration costs $165 USD (varies by region). Retakes bill the full $165 USD (varies by region) again, so preparation is the least expensive insurance available. Let your ActualPDF practice scores guide the timing: book when you clear the requirement consistently, not occasionally.
No formal prerequisites; recommended experience with Exchange Online, PowerShell, and hybrid environments
Policies get revised, so confirm the current requirements before you register on the official exam page.
Microsoft Troubleshooting Microsoft Exchange Online registration is handled through the official channels below.
For scheduling purposes: the exam is delivered Online proctored or in-person at Pearson VUE test centers; exam retired July 31, 2023.
Yes, Microsoft recommends the following training for Microsoft Troubleshooting Microsoft Exchange Online candidates.
Complement any training with the 107 practice questions in the ActualPDF MS-220 package, because repeated application is what turns course knowledge into a passing score.
Yes. ActualPDF offers a free demo of the Microsoft Troubleshooting Microsoft Exchange Online questions, so you can verify the quality personally before purchasing. Your purchase then includes a one-year service warranty: updates are free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your money is protected by a 100% money-back guarantee with defined conditions. Take the Microsoft Troubleshooting Microsoft Exchange Online exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. You may instead wait for the update version or change to other exam material: exchange for two other exam products of equal value, free, with your original purchase keeping its update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, online 7/24 even on official holidays. Installation is unlimited across your computers.
Microsoft Troubleshooting Microsoft Exchange Online is organized into 5 official domains. The most heavily weighted are Troubleshoot Exchange Online configuration issues (15-20%), Troubleshoot mail client issues (20-25%), and Troubleshoot mail flow issues (20-25%). The full breakdown appears above on this page; study the weightings and your preparation priorities set themselves.
Microsoft Troubleshooting Microsoft Exchange Online Sample Questions:
You need to resolve the issue reported by the marketing manager.
Which two roles can you assign? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Reports Reader
- B. Recipient Management
- C. Organization Management
- D. Records Management
Correct Answer: C,D 🗳️
A company uses Exchange Online.
A user named User1 schedules a meeting with a conference room mailbox named Conf1. Conf1 is already reserved for another meeting but does not automatically decline the conflicting meeting request.
You need to ensure that conflicting meeting requests sent to Conf1 are declined.
What should you do?
- A. Set the value of the AddNewRequestsTentatively property for the room mailbox to True
- B. Remove User1 from the RequestlnPolicy property list.
- C. Remove User1 from the RequestOutOfPolicy property list.
- D. Remove User1 from the BooklnPolicy property list.
Correct Answer: B 🗳️
A company uses Exchange Online. The company configures a shared mailbox named Shared for delegated access.
Delegates report that emails from February 10, 2022 through February 15, 2022 are missing from the shared mailbox.
You need to review the audit logs for the shared mailbox.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
A company uses Exchange Online.
A user reports that they did not receive an email from an external sender. You perform a message trace and observe the following in the message header SFV: BU You need to resolve the issue.
Solution: Remove the sender's domain from the domain block list in the anti-spam policy.
Does the solution meet the goal?
- A. No
- B. Yes
Correct Answer: A 🗳️
A company named Contoso, Ltd. has an Exchange Online environment. Contoso uses inbound and outbound connectors to route emails between its Microsoft 365 organization and a third-party mail provider.
Users report that meeting requests sent from the third-party mail provider to a room mailbox named [email protected] are not being processed automatically. Meeting requests from users in the Microsoft 365 environment are processed successfully.
You need to resolve the issue.
How should you complete the PowerShell command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
