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Avaya 132-S-720-1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Specialist Call Center Implement and Support Elective Exam |
| Exam Number: | 132-S-720-1 |
| Exam Price: | $125 USD |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice, Multiple Response |
| Real Exam Qty: | 65 |
| Passing Score: | 70% |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Related Certifications: | Avaya Certified Implementation Specialist |
| Recommended Training: | Avaya Official Training: Implementing Avaya Aura Call Center Elite |
| Exam Registration: | Pearson VUE Avaya Learning |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Proctored online or onsite at authorized testing centers |
| Pre Condition: | Basic knowledge of Avaya Aura Communication Manager and call center concepts recommended |
| Official Syllabus URL: | https://www.avaya-learning.com |
Avaya 132-S-720-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Advanced Routing & Management | 25% | - Reporting and monitoring setup - Call Management System (CMS) configuration - Advanced routing strategies |
| Configuration & Implementation | 30% | - Integration with Communication Manager - Call vectoring and routing configuration - Agent and skill group setup |
| Avaya Aura Call Center Elite Architecture & Features | 25% | - Core features and functionality overview - System components and deployment models |
| Maintenance & Troubleshooting | 20% | - Fault isolation and resolution - Performance optimization - Routine maintenance procedures |
132-S-720-1 (Avaya) Exam FAQ: Trusted Answers
Avaya Specialist Call Center Implement and Support Elective is an official Avaya certification exam, registered under the code 132-S-720-1. Passing it awards the Avaya Specialist - Call Center Solutions Implementation certification, a credential at the Specialist level. It also connects to Avaya Certified Implementation Specialist. The exam is demanding by design, and that difficulty is precisely what makes the credential meaningful for career development.
The Avaya Specialist Call Center Implement and Support Elective exam presents 65 questions within 90 minutes. That is a brisk pace, and the candidates who handle it best are the ones who rehearsed it. Use the ActualPDF engine for full timed simulations, practice flagging and returning, and arrive on exam day with a pacing strategy already proven.
Passing Avaya Specialist Call Center Implement and Support Elective takes 70%, and official registration costs $125 USD. Retakes bill the full $125 USD again, so preparation is the least expensive insurance available. Let your ActualPDF practice scores guide the timing: book when you clear the requirement consistently, not occasionally.
Basic knowledge of Avaya Aura Communication Manager and call center concepts recommended
Policies get revised, so confirm the current requirements before you register on the official exam page.
Avaya Specialist Call Center Implement and Support Elective registration is handled through the official channels below.
For scheduling purposes: the exam is delivered Proctored online or onsite at authorized testing centers.
Yes, Avaya recommends the following training for Avaya Specialist Call Center Implement and Support Elective candidates.
Complement any training with the 128 practice questions in the ActualPDF 132-S-720-1 package, because repeated application is what turns course knowledge into a passing score.
Yes. ActualPDF offers a free demo of the Avaya Specialist Call Center Implement and Support Elective questions, so you can verify the quality personally before purchasing. Your purchase then includes a one-year service warranty: updates are free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your money is protected by a 100% money-back guarantee with defined conditions. Take the Avaya Specialist Call Center Implement and Support Elective exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. You may instead wait for the update version or change to other exam material: exchange for two other exam products of equal value, free, with your original purchase keeping its update service.
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Avaya Specialist Call Center Implement and Support Elective is organized into 4 official domains. The most heavily weighted are Avaya Aura Call Center Elite Architecture & Features (25%), Advanced Routing & Management (25%), and Maintenance & Troubleshooting (20%). The full breakdown appears above on this page; study the weightings and your preparation priorities set themselves.
