HP Servicing HP Desktops, Workstations and Notebooks - HP2-H27

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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

Question 1

Which statement best describes the Restriction of Hazardous Substance (RoHS) environment standard to which HP is committed?

A. RoHS defines the policy for the disposal of obsolete equipment.
B. RoHS regulates the supply and return of parts containing restricted or controlled materials.
C. RoHS regulates the supply and return of notebook batteries.
D. RoHS defines the process for a compliant processor upgrade.

Question 2

A customer has High-Bandwidth Digital Content Protection (HDCP), sometimes called High-Definition Copy Control, on a computer, but is unable to view the protected media.
What troubleshooting steps should you take before replacing the optical drive?

A. Try reading the protected media on a standard definition device to ensure that the media is working properly.
B. Download HP HDCP Counter Agent to bypass HDCP, and verify that the media is working properly.
C. Make sure the entire chain (devices and cable) support HDCP and that it is enabled properly.
D. Flash the BIOS to ensure that the latest version of HDCP is configured for the device.

Question 3

Which statement is true about replacing system boards?

A. Replacing the system board typically includes moving items, such as CPUs, memory modules, heat sinks, fans, and RTC batteries, from the old board to the new board.
B. The system board replacement part includes the processor and the heat sink and must be replaced as a complete unit.
C. You must update the BIOS with the correct licensing information when replacing system boards that are tied to individual or group licenses.
D. You must back up the encryption keys, passwords, and other user credentials before replacing system boards that include the Trusted Platform Module (TPM).

Question 4

Which removable and replaceable wireless connectivity service modules are often found in HP products? (Select two.)

A. Wi-Fi (WLAN) module
B. Wireless keyboard module
C. Bluetooth module
D. HP ePrint wireless direct mobile printing
E. Logitech wireless mouse module

Question 5

What must you do to make an HP business desktop operational when it has a boot block ROM and the BIOS flash fails?

A. The boot block notifies that the BIOS upgrade failed, and it enables the integrated network card driver to allow you to install a good BIOS from a network share via the command prompt.
B. The boot block notifies that the BIOS upgrade failed, and then it automatically restarts using the last known good BIOS from the 64KB archive.
C. The boot block notifies that the BIOS upgrade failed, and then it allows booting from a diskette drive, a USB disk-on-key, or a CD-ROM drive.
D. The boot block notifies that the BIOS upgrade failed, and then it allows installation of the BIOS from any USB drive.

Solutions: