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HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Engagement and Solution Discovery | - Creating business value discussions - Discovery questions and customer qualification |
| Topic 2: Business Service Management (BSM) Solution Concepts | - Business alignment and IT service management concepts - Understanding HP BSM value proposition |
| Topic 3: Selling HP BSM Solutions | - Positioning HP BSM solutions and benefits - Identifying customer challenges and requirements |
| Topic 4: HP BSM Solution Components | - Systems Management - Application Performance Management - Business service monitoring capabilities - Network Management |
HP Selling HP BSM Solutions Sample Questions:
What is the BSM technology that supports Universal Event Correlation, consolidating all IT events into one place?
- A. Testing as a Service (TaaS)
- B. Diagnostics Heads-up Display (DHUD)
- C. Run-time Service Model (RTSM)
- D. Automated Service Ticketing System (ASTS)
Correct Answer: C 🗳️
Which capabilities of the BSM Application Performance Management solution help customers achieve their goals? (Select two.)
- A. end-to-end business process monitoring
- B. business process testing and reporting
- C. reduced costs through tool consolidation
- D. real user monitoring
- E. cross-domain event tracking and management capability
Correct Answer: B,D 🗳️
Which IT activity is supported by the BSM Network Management Solution?
- A. improving application quality testing
- B. end-user monitoring to track business service levels
- C. providing proactive policy enforcement and compliance reporting
- D. providing cross-domain visibility of IT infrastructure events to remove duplication
Correct Answer: D 🗳️
Which question is best used to qualify a Systems Management opportunity?
- A. How do you handle Quality Assurance test management?
- B. Are you looking to adapt to new initiatives like Cloud Computing?
- C. How often does one team work on a problem and then realize another team worked on the same issue?
- D. How often do customers complain about an application response time?
Correct Answer: B 🗳️
Which key customer persona is most likely associated with and involved in Application Performance management?
- A. Senior Project Manager
- B. Chief Marketing Officer
- C. Director of Operations
- D. Quality Assurance Director
Correct Answer: A 🗳️
