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HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Engagement and Solution Discovery | - Creating business value discussions - Discovery questions and customer qualification |
| Topic 2: Business Service Management (BSM) Solution Concepts | - Business alignment and IT service management concepts - Understanding HP BSM value proposition |
| Topic 3: Selling HP BSM Solutions | - Positioning HP BSM solutions and benefits - Identifying customer challenges and requirements |
| Topic 4: HP BSM Solution Components | - Systems Management - Application Performance Management - Business service monitoring capabilities - Network Management |
HP Selling HP BSM Solutions Sample Questions:
1. What is the BSM technology that supports Universal Event Correlation, consolidating all IT events into one place?
A) Testing as a Service (TaaS)
B) Diagnostics Heads-up Display (DHUD)
C) Run-time Service Model (RTSM)
D) Automated Service Ticketing System (ASTS)
2. Which capabilities of the BSM Application Performance Management solution help customers achieve their goals? (Select two.)
A) end-to-end business process monitoring
B) business process testing and reporting
C) reduced costs through tool consolidation
D) real user monitoring
E) cross-domain event tracking and management capability
3. Which IT activity is supported by the BSM Network Management Solution?
A) improving application quality testing
B) end-user monitoring to track business service levels
C) providing proactive policy enforcement and compliance reporting
D) providing cross-domain visibility of IT infrastructure events to remove duplication
4. Which question is best used to qualify a Systems Management opportunity?
A) How do you handle Quality Assurance test management?
B) Are you looking to adapt to new initiatives like Cloud Computing?
C) How often does one team work on a problem and then realize another team worked on the same issue?
D) How often do customers complain about an application response time?
5. Which key customer persona is most likely associated with and involved in Application Performance management?
A) Senior Project Manager
B) Chief Marketing Officer
C) Director of Operations
D) Quality Assurance Director
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |
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