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SAP C-C4C12-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Account and Contact Management | <8% | - Relationship management - Master data maintenance |
| Topic 2: Quotation and Sales Order Management | 8%–12% | - Document flow and status management - Quote creation and processing - Sales order integration |
| Topic 3: Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Topic 4: Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Topic 5: Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
| Topic 6: Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Topic 7: User Management | 8%–12% | - Role and access management - Organizational structure - Business user setup |
| Topic 8: Product and Pricing | 8%–12% | - Product master data - Price lists and discount determination - Pricing configuration |
| Topic 9: Integration | 8%–12% | - Middleware and communication arrangements - Web services and APIs - Integration with SAP ERP / CRM |
| Topic 10: Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Topic 11: Lead and Opportunity Management | 8%–12% | - Lead qualification and conversion - Opportunity lifecycle and forecasting - Sales methodology configuration |
| Topic 12: Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
| Topic 13: Reporting and Analytics | 8%–12% | - Standard reports and dashboards - Custom report creation - Data sources and key figures |
| Topic 14: Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Topic 15: Territory Management | <8% | - Realignment rules - Territory definition and assignment |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
When do you implement the Approval process in SAP Hybris Cloud for Customer? (3 correct answers)
- A. You want the direct approver of a business object to be the reporting line manager
- B. You want another user to review a business object before it can be processed further
- C. You want different reviewers for a business object based on different conditions
- D. You want to define multiple review processes for the same business object
- E. You want to define multiple review steps for the same business object
Correct Answer: B,C,E 🗳️
Which of the following objects can you design as an administrator in the business analytics work center in SAP Hybris Cloud for customer? (3 correct answers)
- A. Key figures
- B. Data sources
- C. KPIs
- D. Scorecards
- E. Mashups
Correct Answer: A,C,D 🗳️
What must you do if your customer wants to add product images to sales quote print forms?
- A. Activate the scoping element
- B. Add printing as a predefined task in Activity Plans
- C. Configure the fine tuning activity
- D. Select an image option when you print the form
Correct Answer: A 🗳️
What is the difference between a business user and an employee? (2 correct answers)
- A. Business users can be created using the data migration template
- B. Business users can be assigned access rights and business roles
- C. Employees can be assigned access rights and business roles
- D. Employees need to be assigned directly to the organizational structure
Correct Answer: B,D 🗳️
The Buying Center suggests activities that can be included in your active Opportunities. Determine whether this statement is true or false.
- A. True
- B. False
Correct Answer: A 🗳️
