SAP C-FSM-2211 Exam Syllabus Topics:

Topic	Details
Topic 1	Integrations: This area of the C_FSM_2211 exam syllabus focuses on integration between SAP Field Service Management and other products.
Topic 2	Smartforms: This topic gives SAP Field Service consultants familiarity about the use cases of Smartforms and how to create and use them.
Topic 3	Master Data Management: In this section, SAP Field Service consultants get knowledge about components of Master Data Management. The topic covers the usage of the data model within SAP Field Service Management.
Topic 4	Mobile SAP Field Service Management application: This section explains the characteristics of mobile Field Service Management application. Moreover, the topic explains to SAP Field Service consultants how to accept, execute and close a service call.
Topic 5	Architecture and Administration: Main architectural components and basic features of the administration module are discussed here. Moreover, SAP Field Service consultants get knowledge about accessing company settings, permission settings, and business rules in this topic.
Topic 6	Business Rules: In this topic, SAP Field Service consultants learn about advantages and usage of major business rules.
Topic 7	Crowd Workforce: SAP Field Service consultants get knowledge about Crowd service and its benefits in this topic.
Topic 8	Customer Self-Service: This topic explains key concepts related to entire end-to-end execution steps.

Reference: https://learning.sap.com/certifications/sap-certified-associate-sap-field-service-management

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