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Apple 9L0-415 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Network Configuration | - Network troubleshooting and diagnostics - Network setup and connectivity |
| Installation and Configuration | - Initial system setup and installation process - System preferences and basic configuration |
| Applications and Processes | - Application installation, management, and troubleshooting - Process monitoring and activity management |
| System Troubleshooting and Maintenance | - System diagnostics and repair tools - Performance optimization and maintenance tasks |
| User Accounts and File Systems | - File system structure and storage management - User account management and permissions |
| Peripherals and Printing | - Peripheral device management - Printer setup and configuration |
Apple OS X Support Essentials 10.9 Sample Questions:
How do you engage Quick Look? Which applications support it?
- A. Quick Look is engaged by simply pressing the Space bar when a document is selected. Applications that support Quick Look include the Finder, Time Machine, Mail, and most open and save browser dialogs.
- B. You can use the System Information application to easily scan all the appropriate application locations and return a list of installed applications.
- C. The Privacy pane of Security & Privacy preferences can be used to allow or disallow applications' access to Location Services, Contacts, Calendars, Reminders, social network services, and Accessibility application access.
- D. The Activity Monitor application is used to monitor open processes and applications.
Correct Answer: A 🗳️
What are some privacy and security concerns with the Spotlight service?
- A. A user's home folder permissions can be reset from the Reset Password application on OS X Recovery.
- B. Though Spotlight indexes file and folder permissions, it allows other users to search the contents of locally attached nonsystem volumes when ownership is ignored on thosevolumes.
- C. The Spotlight search service creates index databases of file system metadata so that it can perform normally time intensive searches nearly instantly. File system tags can be found in the Finder sidebar, Spotlight search, and any open or save document dialogs.
- D. When fast user switching is enabled, all users are allowed to see other users' locally connected disks.
Correct Answer: B 🗳️
What Wi-Fi authentication protocols are supported by OS X?
- A. OS X supports authenticated Wi-Fi via the followingauthentication protocols:WEP, WPA/WPA2 Personal, and WPA/WPA2 Enterprise, which includes support for 802.1Xauthentication.
- B. Disk Utility is the primary application for creating and managing disk images.
- C. The Setup Assistant process guides a user through initial configuration of OS X Mavericks.
- D. OS X supports the following network interfaces and protocols:
Ethernet IEEE 802.3 family of hardware network interface standards
Wireless (Wi-Fi) IEEE 802.11 family of hardware network interface standardsFireWire IEEE 1394 bridged network interface
Thunderbolt bridged network interface
Bluetooth wireless hardware network interface
USB connectivity via cellular network adapters or iOS devices with cellular network service
Virtual private network (VPN) virtual network interface via the Point-to-Point TunnelingProtocol (PPTP)
VPN virtual network interface via the Layer 2 Tunneling Protocol (L2TP) over InternetProtocol Security (IPSec)
VPN virtual network interface via Cisco IPSec
Point-to-Point Protocol over Ethernet (PPPoE) virtual network interface
6 to 4 virtual network interface
Virtual local area network (VLAN) virtual network interface via the IEEE 802.1Q standard
Link Aggregation virtual network interface via the IEEE 802.3ad standard
Transmission Control Protocol/Internet Protocol (TCP/IP),alsoknown as the Internet protocolsuite
Dynamic Host Configuration Protocol (DHCP)
Domain Name Service (DNS) protocol
Network Basic Input/Output System (NetBIOS) andWindows Internet Naming Service(WINS) protocols
Authenticated Ethernet via the 802.1X protocol
Correct Answer: A 🗳️
If a network device needs to send data to another network device on the same LAN, it addresses the outgoing packets based on the destination device's MAC address.
- A. How does the IP use the MAC address to send messages between computers on a local area network (LAN)?
- B. How do the four default System Preferences categories differ?
- C. How can you verify that DNS host name resolution is working?
- D. How does the keychain system help protect yourinformation?
Correct Answer: A 🗳️
You enable Stealth Mode on an OS X Mountain Lion computer's firewall. How does this affect the computer's behavior?
- A. The Mac will not respond to incoming connection requests.
- B. The Mac will not respond to diagnostic probes such as ping.
- C. The Mac will not register any services that are offered via Bonjour.
- D. The Mac will not allow outgoing connections for non-approved applications.
Correct Answer: B 🗳️
