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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Knowledge Management | - Knowledge articles
|
| Oracle Fusion Service Overview | - Service Configuration Basics
|
| Reporting and Analytics | - Service analytics
|
| Field Service and Dispatch | - Field service operations
|
| Integrations and Extensions | - Integration capabilities
|
| Service Request Management | - Case and ticket handling
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?
- A. An error will occur; no queue is assigned to the service request.
- B. The queue defined by default is the one assigned to the service request.
- C. The service request assignment will be unpredictable.
- D. The queue defined in the first evaluated rule is always assigned to the service request.
Correct Answer: D 🗳️
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?
- A. Your changes are isolated and do not impact other users' configuration environments or the production environment.
- B. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
- C. Multiple users cannot use your sandbox at the same time.
- D. You can set a second sandbox as Active at the same time in order to begin working on another new object.
Correct Answer: A,B 🗳️
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?
- A. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
- B. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
- C. Adjust permissions on all customer's profiles.
- D. Adjust the inbound message filters.
Correct Answer: A 🗳️
Which two statements are true regarding the Audit History tab of a Service Request?
- A. It is available only to authorized administrators.
- B. It is enabled by default.
- C. It is searchable by date range, username, event type, event severity, and event duration.
- D. It is exportable to Excel.
- E. It allows users to save searches for later reuse.
Correct Answer: B,E 🗳️
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.
- A. Notes
- B. Service requests
- C. Social network
- D. Contacts
- E. Sales opportunities
Correct Answer: B,C,E 🗳️
