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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A) An error will occur; no queue is assigned to the service request.
B) The queue defined by default is the one assigned to the service request.
C) The service request assignment will be unpredictable.
D) The queue defined in the first evaluated rule is always assigned to the service request.

2. To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A) Your changes are isolated and do not impact other users' configuration environments or the production environment.
B) Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
C) Multiple users cannot use your sandbox at the same time.
D) You can set a second sandbox as Active at the same time in order to begin working on another new object.

3. Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A) Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
B) Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
C) Adjust permissions on all customer's profiles.
D) Adjust the inbound message filters.

4. Which two statements are true regarding the Audit History tab of a Service Request?

A) It is available only to authorized administrators.
B) It is enabled by default.
C) It is searchable by date range, username, event type, event severity, and event duration.
D) It is exportable to Excel.
E) It allows users to save searches for later reuse.

5. A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A) Notes
B) Service requests
C) Social network
D) Contacts
E) Sales opportunities

Solutions: