PDF Version DemoStudying should fit your life, not rearrange it. The ActualPDF online version runs the Nortel NCSS-Contact Center Manager RIs.6.0 Technical Support simulation on phones, tablets, and computers alike, so 920-163 practice happens wherever you are.
Nortel 920-163 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | Contact Center Manager Rls.6.0 Technical Support |
| Exam Number: | 920-163 |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 63-75 |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Simulation, Scenario-Based |
| Exam Price: | USD 125-150 |
| Related Certifications: | NNCSS NCSS Contact Center Track |
| Passing Score: | 70% / 700 (scale 1000) |
| Certificate Validity Period: | Retired since November 30, 2010 |
| Recommended Training: | Nortel Official Training (Legacy) |
| Exam Registration: | Nortel Certification Program (Archived) |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Proctored onsite at authorized test centers (formerly Prometric/VUE), now retired |
| Pre Condition: | Basic knowledge of Nortel CS1000, Meridian systems, and IP telephony; recommended experience with contact center environments |
| Official Syllabus URL: | https://grokipedia.com/page/nortel_certifications |
Nortel 920-163 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Architecture & Overview | 20% | - Contact Center Manager Rls.6.0 components - Integration with CS1000 and Meridian systems - Server and client architecture |
| Topic 2: Maintenance & Troubleshooting | 20% | - Common hardware and software issues - Log analysis and error diagnosis - Performance tuning and optimization - Service and process recovery |
| Topic 3: Installation & Configuration | 25% | - Server installation and setup - Client software deployment - Database configuration - Network and security settings |
| Topic 4: Upgrades & Licensing | 10% | - Compatibility checks - Version upgrades and patches - License management and validation |
| Topic 5: Administration & Operation | 25% | - Call routing and skill group configuration - System backup and restore procedures - User and agent management - Real-time monitoring and reporting |
Nortel 920-163 Exam: What Candidates Want to Know
Nortel NCSS-Contact Center Manager RIs.6.0 Technical Support is an official Nortel Networks certification exam, registered under the code 920-163. Passing it awards the NCSS (Nortel Certified Support Specialist) certification, a credential at the Specialist / Support level. It also connects to NNCSS, NCSS Contact Center Track. The exam is demanding by design, and that difficulty is precisely what makes the credential meaningful for career development.
The Nortel NCSS-Contact Center Manager RIs.6.0 Technical Support exam presents 63-75 questions within 90 minutes. That is a brisk pace, and the candidates who handle it best are the ones who rehearsed it. Use the ActualPDF engine for full timed simulations, practice flagging and returning, and arrive on exam day with a pacing strategy already proven.
Passing Nortel NCSS-Contact Center Manager RIs.6.0 Technical Support takes 70% / 700 (scale 1000), and official registration costs USD 125-150. Retakes bill the full USD 125-150 again, so preparation is the least expensive insurance available. Let your ActualPDF practice scores guide the timing: book when you clear the requirement consistently, not occasionally.
Basic knowledge of Nortel CS1000, Meridian systems, and IP telephony; recommended experience with contact center environments
Policies get revised, so confirm the current requirements before you register on the official exam page.
Nortel NCSS-Contact Center Manager RIs.6.0 Technical Support registration is handled through the official channels below.
For scheduling purposes: the exam is delivered Proctored onsite at authorized test centers (formerly Prometric/VUE), now retired.
Yes, Nortel Networks recommends the following training for Nortel NCSS-Contact Center Manager RIs.6.0 Technical Support candidates.
Complement any training with the 63 practice questions in the ActualPDF 920-163 package, because repeated application is what turns course knowledge into a passing score.
Yes. ActualPDF offers a free demo of the Nortel NCSS-Contact Center Manager RIs.6.0 Technical Support questions, so you can verify the quality personally before purchasing. Your purchase then includes a one-year service warranty: updates are free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your money is protected by a 100% money-back guarantee with defined conditions. Take the Nortel NCSS-Contact Center Manager RIs.6.0 Technical Support exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. You may instead wait for the update version or change to other exam material: exchange for two other exam products of equal value, free, with your original purchase keeping its update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, online 7/24 even on official holidays. Installation is unlimited across your computers.
Nortel NCSS-Contact Center Manager RIs.6.0 Technical Support is organized into 5 official domains. The most heavily weighted are Maintenance & Troubleshooting (20%), Administration & Operation (25%), and System Architecture & Overview (20%). The full breakdown appears above on this page; study the weightings and your preparation priorities set themselves.
