Microsoft Dynamics CRM 2011 Applications - MB2-868

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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You receive an email message from a prospective customer who references a promotion code from a letter
that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011.
What should you do?

A) Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.
B) Promote the email message to a campaign response, and then convert the campaign response to a new lead.
C) Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.
D) Create a new lead, and then convert the lead to an account, a contact, and an opportunity.

2. In Microsoft Dynamics CRM 2011, which of the following fields is part of a goal metric?

A) the fiscal period
B) the record type
C) the target value
D) the goal owner

3. When working with Service Management goals in Microsoft Dynamics CRM 2011, when are the Actual and
In Progress goal fields recalculated?
(Choose all that apply.)

A) automatically
B) when a user clicks the Recalculate button
C) when the goal record is saved
D) as scheduled on the service calendar

4. You need to create an opportunity with a product that does not currently exist in the product catalog.
What should you do?
(Choose all that apply.)

A) Add a Write-In Product to the product catalog, and add the new Write-In Product to the opportunity.
B) Add a product to the product catalog, and add the new product to the opportunity.
C) Add a Write-In Product to the opportunity.
D) Add a new product to the opportunity.

5. Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?

A) A Price List is required to add products to an opportunity.
B) All quotes related to an opportunity must be in the same currency.
C) Opportunities can be created for leads.
D) The Pipeline Phase field is mandatory.

Solutions: