PDF Version DemoThree versions, one standard of quality: the EXIN ITIL Foundation (V4) package from ActualPDF comes as a printable PDF, a Windows test engine, and an online version that candidates increasingly prefer for studying on any device. All carry the same 505 ITIL questions.
EXIN ITIL Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL® 4 Foundation |
| Exam Number: | ITILFND_V4 |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Exam Price: | $314 - $385 USD |
| Passing Score: | 65% (26/40) |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple choice, Objective test questions, Closed book |
| Available Languages: | Spanish, Dutch, Portuguese, Chinese, Polish, Japanese, German, English, French, Italian |
| Exam Duration: | 60 (75 for non-native language) |
| Certificate Validity Period: | 3 years |
| Recommended Training: | EXIN ITIL 4 Foundation Training |
| Exam Registration: | EXIN Official Registration PeopleCert Exam Booking |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or at accredited test centers |
| Pre Condition: | No formal prerequisites; recommended for IT professionals, business managers, and service delivery staff |
| Official Syllabus URL: | https://www.exin.com/en/certifications/itil/itil-4-foundation |
EXIN ITIL Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Management Practices | 17% | - Service management practices
|
| Four Dimensions of Service Management | 18% | - Organizations and people - Information and technology - Partners and suppliers - Value streams and processes |
| Guiding Principles | 18% | - Keep it simple and practical - Progress iteratively with feedback - Optimize and automate - Collaborate and promote visibility - Think and work holistically - Focus on value - Start where you are |
| Key Concepts of Service Management | 12% | - Value, value co-creation, service, service management - Stakeholders: customers, users, sponsors, providers - Products and services, service offerings |
| Service Value Chain Activities | 15% | - Plan - Engage - Deliver and support - Obtain/build - Improve - Design and transition |
| ITIL Service Value System | 20% | - Governance - Service value chain - Practices - Guiding principles - Continual improvement |
ITIL (EXIN) Exam FAQ: Trusted Answers
EXIN ITIL Foundation (V4) is an official EXIN certification exam, registered under the code ITIL. Passing it awards the ITIL 4 Foundation certification, a credential at the Foundation level. It also connects to ITIL 4 Managing Professional, ITIL 4 Strategic Leader. The exam is demanding by design, and that difficulty is precisely what makes the credential meaningful for career development.
The EXIN ITIL Foundation (V4) exam presents 40 questions within 60 (75 for non-native language). That is a brisk pace, and the candidates who handle it best are the ones who rehearsed it. Use the ActualPDF engine for full timed simulations, practice flagging and returning, and arrive on exam day with a pacing strategy already proven.
Passing EXIN ITIL Foundation (V4) takes 65% (26/40), and official registration costs $314 - $385 USD. Retakes bill the full $314 - $385 USD again, so preparation is the least expensive insurance available. Let your ActualPDF practice scores guide the timing: book when you clear the requirement consistently, not occasionally.
No formal prerequisites; recommended for IT professionals, business managers, and service delivery staff
Policies get revised, so confirm the current requirements before you register on the official exam page.
EXIN ITIL Foundation (V4) registration is handled through the official channels below.
For scheduling purposes: the exam is delivered Online proctored or at accredited test centers.
Yes, EXIN recommends the following training for EXIN ITIL Foundation (V4) candidates.
Complement any training with the 505 practice questions in the ActualPDF ITIL package, because repeated application is what turns course knowledge into a passing score.
Yes. ActualPDF offers a free demo of the EXIN ITIL Foundation (V4) questions, so you can verify the quality personally before purchasing. Your purchase then includes a one-year service warranty: updates are free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your money is protected by a 100% money-back guarantee with defined conditions. Take the EXIN ITIL Foundation (V4) exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. You may instead wait for the update version or change to other exam material: exchange for two other exam products of equal value, free, with your original purchase keeping its update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, online 7/24 even on official holidays. Installation is unlimited across your computers.
EXIN ITIL Foundation (V4) is organized into 6 official domains. The most heavily weighted are ITIL Service Value System (20%), Four Dimensions of Service Management (18%), and Key Concepts of Service Management (12%). The full breakdown appears above on this page; study the weightings and your preparation priorities set themselves.
EXIN ITIL Foundation (V4) Sample Questions:
Which statement about the 'service desk1 practice is CORRECT?
- A. It investigates the cause of incidents
- B. It carries out change assessment and authorization
- C. It needs a practical understanding of the business processes
- D. It provides a link with stakeholders at strategic and tactical levels
Which practice ensures that a variety of access channels are available for users to report issues?
- A. Service desk
- B. Service level management
- C. Change enablement
- D. Incident management
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
How does a service consumer contribute to the reduction of disk?
- A. By managing server hardware
- B. By communicating constraints
- C. By managing staff availability
- D. By paying for the service
Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?
- A. Monitoring and event management
- B. Continual improvement
- C. Service desk
- D. Service level management
Identify the missing word(s) in the following sentence.
The service desk should be the entry point and single point of contact for the [?] with all of its users.
- A. Supplier
- B. Service provider
- C. Service consumer
- D. Customer
